We're looking for an experienced Claims Manager (within a brokerage, not Insurer side) to join our growing boutique insurance brokerage.Claims are one of the most important touchpoints in the client journey, and we're looking for someone who genuinely enjoys supporting clients through the process while delivering outstanding service and achieving the best possible outcomes.Working closely with clients, insurers and our broking team, you'll take ownership of claims from lodgment through to settlement, ensuring every claim is managed professionally, efficiently and with empathy.Your key responsibilities will include:Managing end-to-end general insurance claims from lodgment through to settlementActing as the primary point of contact for clients throughout the claims processLiaising with insurers and other stakeholders to progress claims and negotiate outcomesProviding regular updates and guidance to clients throughout their claims journeyBuilding and maintaining strong relationships with clients and insurer claims teamsMaintaining accurate claim records and updating broking systemsIdentifying opportunities to improve processes and enhance the client experienceAbout YouYou're an experienced claims professional who takes pride in delivering exceptional service and building strong relationships.To be successful in this role,



you'll ideally have:A minimum of 2 years' claims experience within an insurance brokerage (essential)Sound knowledge of general insurance claims and insurer processesANZIIF qualifications or equivalent (desirable)Excellent written and verbal communication skillsStrong organisational skills and the ability to manage multiple claims simultaneouslyHigh attention to detail and solid administration skillsExperience using insurance broking systemsA proactive, solutions-focused approach and the ability to work both independently and as part of a teamWhy Join Us?
We're a boutique brokerage that believes the best businesses are built by great people.We've created a collaborative, supportive environment where everyone is trusted, respected and encouraged to contribute.
We don't hire just to fill a position; we're looking for someone who'll become a valued part of our team and help us continue delivering exceptional service to our clients.While experience is important, we're equally focused on finding someone whose values align with ours.
If you're someone who enjoys helping others, takes pride in your work and wants to be part of a team that genuinely supports one another, we'd love to hear from you.
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📌 Brokerage Claims Manager (Gold Coast)
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📍 Gold Coast