Looking to step into a fast-paced leadership role where no two days are the same?
Join a global leader in the car rental industry and take the wheel as a Duty Manager at our Melbourne branches.About the RoleAs a Duty Manager, you'll oversee the day-to-day operations of a busy rental location—managing staff across multiple functions including the front counter, vehicle preparation (wash bay), and fleet movement.
You'll lead by example, ensuring seamless customer service, smooth logistics, and a motivated team environment.This is a hands‐on leadership role, perfect for someone who thrives in a agile setting and enjoys guiding a team while jumping in to support wherever needed.Key ResponsibilitiesLead and support staff across the counter, wash bay, and vehicle transport areasCoach and mentor front-line team members to deliver excellent customer service and hit sales targetsEnsure vehicle readiness, including cleanliness, presentation, and roadworthinessOversee day-to-day operations, including staffing, rostering, and workflow coordinationAssist customers directly at the counter when needed—setting the tone for exceptional serviceDrive a high-performance culture, resolving issues, and supporting other branchesContribute to hitting targets,



and promoting and selling Avis/Budget productsCleaning and driving of vehicles is requiredKeeping records of customer interactions, processing customer accounts, filing documents regarding rental agreements.What We're Looking ForApplicantsmusthold a current driver's license.Previous experience in a supervisory or team leader role is preferred (ideally in retail, hospitality, logistics, or rentals)Strong people management and communication skillsA flexible, can-do attitude and ability to manage multiple prioritiesKnowledge of customer service, sales techniques, and Workplace Health & SafetyAvailability to work a rotating roster, including weekends and public holidaysExcellent phone etiquette and excellent verbal, written, and interpersonal skillsAbility to multi-task, monitor and organise business demands on daily basis.Flexible approach to multiple assigned workWork a rotating roster that includes alternate weekends and Public Holidays.Previous experience in the car rental industryIf you're ready to take the next step in your leadership career and want to be part of a globally trusted brand, we'd love to hear from you!
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📌 Duty Manager – Car Rental (Melbourne)
🏢 Budget Rent a Car
📍 Melbourne