Helora is looking for qualified support workers who understand that good support requires preparation, responsibility and follow through not simply attending a shift.
In this role, you may support participants with agreed personal care, daily routines, community access, household activities, appointments, life skills, transport and other approved supports.
You will be expected to understand the participant's routines and relevant plans, work within your training and role, complete accurate progress notes and report changes, concerns or incidents through the correct process.
What the Role May Include
Helora is looking for qualified support workers who understand that good support requires preparation, responsibility and follow through not simply attending a shift.
In this role, you may support participants with agreed personal care, daily routines, community access, household activities, appointments, life skills, transport and other approved supports.
You will be expected to understand the participant's routines and relevant plans, work within your training and role, complete accurate progress notes and report changes, concerns or incidents through the correct process.
Supporting personal care and daily routines
Community access, appointments and suitable activities
Meal preparation and household routines
Transport and travel related assistance
Supporting participants to practise agreed life skills
Following relevant support, care or behaviour support plans
Helping participants follow recommendations provided by allied health professionals within the support worker role
Completing accurate progress notes and required documentation
Reporting incidents, risks, changes or concerns promptly
Communicating respectfully with participants and authorised people
Completing participant specific training where required
What We Value




We value support workers who:
Arrive reliably and communicate early when circumstances change
Listen to participants and respect their choices, privacy and boundaries
Read and follow relevant plans and instructions
Ask questions instead of making assumptions
Are honest about their skills, confidence and training
Complete documentation carefully and on time
Report concerns rather than ignoring or hiding them
Accept guidance, feedback and further training
Understand that familiarity and continuity may be significant to a participant
Treat every shift with the care and responsibility it deserves
Careless practice, ignored plans, hidden incidents and repeated shortcuts have no place at Helora.
We do not expect perfection.
We do expect honesty, sound judgement and a genuine commitment to doing the role properly.
Essential Requirements
Applicants must have:
A completed Certificate III in Individual Support (Disability), or a higher or equivalent relevant qualification accepted by Helora
Current Australian work rights
Current NDIS Worker Screening clearance
Current First Aid and CPR certification
The ability to communicate clearly and complete accurate documentation
Willingness to complete Helora induction and participant specific training
Suitable professional references
A Working with Children Check where required for the role
Where participant transport forms part of the position, applicants must also have:
A current Australian driver licence




A safe driving history
Access to a registered, roadworthy and appropriately insured vehicle where their own vehicle is used
This is not a trainee position.
Holding a qualification does not automatically make a worker suitable for every participant or support arrangement.
Helora will still consider experience, judgement, communication, training, availability and the requirements of the participant.
Desirable Experience
Experience in one or more of the following areas may be helpful:
Personal care
Community participation
Household and daily living support
Manual handling
Mealtime assistance
Medication assistance within approved scope
Behaviour support plan implementation
High intensity personal activities
Shared living or SIL environments
Mental health or psychosocial disability support
Communication or sensory support
Working alongside allied health or clinical professionals
What You Can Expect From Helora
You will not be handed a participant and expected to work everything out alone.
Helora aims to provide:
Careful worker matching
Clear information about the role
Preparation before the first shift
Access to relevant plans and instructions
Participant specific guidance and training
Clear reporting and escalation pathways
Support from management when questions or concerns arise
Respect for worker safety, boundaries and wellbeing
Honest feedback and opportunities to keep learning
Important Employment Note
Being selected for the Helora worker pool does not guarantee a particular participant, minimum number of shifts or ongoing hours.
Worker matching depends on participant choice, support needs, location, schedule, required skills, worker suitability and current service demand.
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📌 Disability Support Worker (Melbourne)
🏢 Helora Support
📍 Melbourne