Customer Service/Administration/Marketing CoordinatorWe are a proud, Melbourne based manufacturer that has been servicing the mining, marine, agricultural and Defence forces for years.
We manufacture unique custom made recovery, mooring and lifting solutions for both the national and international markets.
We pride ourselves on our high quality products and service, which are recognised globally.
Join us and work with passionate people who are driven to grow and expand the business.About the roleWe are seeking a talented Customer Service/Administration/Marketing Coordinator to join our team at our Bayswater, Victoria location on a full-time basis.
This is a role that combines customer service excellence, administrative expertise, and marketing support, making it an ideal opportunity for a versatile professional who thrives in a varied, fast-paced environment.
You will be central to our operations, ensuring seamless customer interactions while supporting key administrative and marketing initiatives.Key responsibilitiesManaging customer enquiries and providing professional, timely responses across multiple communication channelsProcessing administrative tasks including scheduling, data entry, filing and record managementCoordinating marketing materials and campaigns,



including email communications and promotional contentSupporting event coordination and customer engagement activitiesMaintaining and updating customer databases and CRM systems to ensure data accuracyLiaising between departments to facilitate smooth operations and information flowAssisting with general office administration, including invoicing, correspondence and documentationProviding administrative support to management and operational teams as requiredWhat we're looking forProven experience in customer service, administration, or a similar coordinating roleExceptional organisational and time management skills with the ability to prioritise multiple tasksStrong communication abilities, both written and verbal, with excellent attention to detailProficiency in Microsoft Office Suite and experience with CRM or database management systemsProfessional approach to customer interactions with a customer-first mindsetDemonstrated ability to work independently and as part of a collaborative teamFlexibility and adaptability in a multi-faceted role requiring diverse responsibilitiesExperience with marketing coordination or social media management is highly desirableRelevant qualifications in administration, customer service, or business studies are advantageousWhat we offerFull-time employment providing job security and stabilityA supportive and cooperative workplace culture that values professional developmentOpportunity to develop skills across customer service, administration and marketing disciplinesCompetitive remuneration packageA role with variety and the chance to make a meaningful contribution to multiple areas of the businessFlexible working arrangements where appropriate for the role
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📌 Customer Service/Administration/Marketing Coordinator (Victoria)
🏢 Black Snake (AUST)
📍 Victoria