ABC Towing Services is a leading provider of towing, transport and roadside assistance services throughout Townsville and surrounding areas.
We are seeking a mechanically minded, reliable and customer-focused Roadside Assistance Patrolperson to join our team.
This is a varied, hands-on position where no two days are the same.
You will assist customers experiencing vehicle breakdowns and roadside emergencies, often at times when they may be stressed or uncertain.
The successful applicant must have excellent interpersonal skills and be able to communicate calmly, professionally and respectfully with customers from all backgrounds.
About the role
As a Roadside Assistance Patrolperson, you will respond to roadside assistance jobs throughout Townsville and surrounding areas.
Your duties will include:
Diagnosing basic mechanical and electrical faults
Battery testing and replacement
Jump-starting vehicles
Changing flat tyres
Carrying out minor roadside repairs where safe and practical
Assisting customers who have locked their keys inside their vehicle
Providing emergency fuel assistance
Identifying when a vehicle requires towing or further mechanical repairs
Recording accurate job information and photographs using mobile technology
Communicating with customers, office staff and other team members
Maintaining the roadside assistance vehicle and equipment
Working independently while meeting company safety and service standards
Participating in a rotating roster, including after-hours, weekends and public holidays
Meeting required response times, customer service standards and KPIs
About you
You do not need to be a qualified mechanic; however, you must have practical automotive knowledge and be confident working with vehicles.
To be considered for this position,



you must have:
A current Australian open manual driver licence
Excellent interpersonal and customer service skills
Strong verbal communication skills
Sound mechanical aptitude and basic fault-finding ability
The ability to remain calm and professional when assisting stressed or frustrated customers
Good computer, smartphone and mobile application skills
The ability to work independently and make safe, practical decisions
Strong problem-solving skills
Reliability, punctuality and a professional work ethic
Flexibility to work rotating shifts, after-hours, weekends and public holidays
The ability to meet company service standards and KPIs
Previous experience in roadside assistance, automotive services, towing, mechanical work or a similar customer-facing role would be highly regarded.
Applicants may be required to complete a police check and pre-employment medical assessment.
What we offer
Competitive remuneration plus superannuation
Company roadside assistance vehicle provided
Uniform and specialist equipment supplied
Reliable employment with an established local business
Varied and hands-on work
Supportive team environmentTraining and development opportunities
The satisfaction of helping customers when they need it most
About ABC Towing Services
ABC Towing Services is an established Townsville business providing professional towing, transport and roadside assistance services across North Queensland.
Our reputation has been built on reliability, professionalism, safety and excellent customer service.
We are committed to providing our employees with the training, equipment and support required to succeed in their roles.
Only applicants who hold a current Australian open driver licence will be considered.
#J-*****-Ljbffr

📌 Roadside Assistance (Townsville)
🏢 ABC Towing Services
📍 Townsville