TLC Healthcare is seeking an experienced and customer-focusedMedical Receptionist to join our Primary Care team.
This role is key to ensuring the smooth day-to-day operation of our medical centre while delivering a welcoming and professional experience to patients, families, and visitors.Location: Various locations across the Donvale and Noble ParkJob Type: Full-timeAt TLC Healthcare, we are proud to be leaders in innovative and integrated healthcare, guided by our values of Respect, Accountability, Excellence, Collaboration, Integrity, and Innovation.About TLC Medical CentresAt TLCMedical Centres, we're committed to providing exceptional healthcare services to our community.
With a focus on compassionate care and professional excellence,doctorsand healthcare professionals offer a wide range of medical services tailored to meet the diverse needs of our patients.
Fromgeneral practitioner medicine to specialist treatments, we strive to ensure the health and wellbeing of every individual who walks through the door.About the RoleAs a Senior Medical Receptionist, you will be one of the first points of contact for patients and play a vital role in supporting clinical and administrative operations.
Reporting to the RegionalManager, you will provide high-quality administrative support while ensuring exceptional customer service in a quick-paced healthcare environment.Key ResponsibilitiesGreet and assist patients, visitors, and stakeholders at receptionManage incoming calls, appointments, calendars, and correspondenceSupport appointment bookingsMaintain accurate and confidential patient and administrative recordsDeliver consistently high standards of customer service to patients and staffContribute to quality improvement and accreditation requirementsParticipate in meetings and support team-based workflowsAbout YouYou will be a reliable, organised,



and compassionate administrator who thrives in a patient-facing environment.You will bring:Experience in medical reception, administration, or a similar healthcare role2-3 years of experience with Best PracticeExperience with NDIS, Support at Home and Workcover invoicing is highly desirableExperience in Allied Health billingsStrong customer service and communication skills (written and verbal)Excellent organisation skills and attention to detailAbility to manage competing priorities in a busy environmentStrong computer literacy (MS Office and clinical / booking systems)A professional approach to confidentiality and sensitive informationA positive, team-oriented attitude and commitment to service excellenceSkills/RequirementsA customer-focused approach with excellent interpersonal skillsStrong administration and time management capabilitiesNDIS Check (includes Police Clearance)Must have a current valid Driver's LicenseEligibility to work in AustraliaWhat you'll getProgram of employee and wellbeing initiativesExclusive access to TLC Employee Shopping PortalEmployee Assistance ProgramOngoing leadership development and coachingDiscounted health insuranceFree gym membershipNovated leasingWhy Join TLC Healthcare?
Work within a values-driven healthcare organisationBe part of a supportive and collaborative medical teamMake a genuine difference in patient experience every dayOngoing learning, development, and quality improvement focusWe are an organisation with a strong sense of purpose that celebrates diversity, inclusion and embodies our core values of respect, accountability, excellence, collaboration, integrity and innovation.Our culture is based on a supportive team environment where people thrive and achieve their best professionally.TLC Healthcare encourage all people of different backgrounds to apply.As part of our recruitment process, you may be required to complete a pre-employment psychometric and medical assessment.
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📌 Medical Receptionist (Melbourne)
🏢 TLC Medical Centres
📍 Melbourne