Australian Moulding & Door Company (AMDC) manufactures one of Australia's largest and most comprehensive ranges of skirtings, architraves, doors and accessory mouldings.With more than 5,000 profiles spanning traditional through to contemporary designs, AMDC has built a strong reputation for quality craftsmanship, reliable service and long-term relationships within the building and construction industry.Their experienced team brings extensive product knowledge and a genuine commitment to helping customers achieve the best possible outcomes for their projects.About the RoleThis is a pivotal role within the AMDC team, combining customer engagement, trade sales, quoting, order management and relationship building.As the first point of contact for many customers, you will play an important role in creating a positive customer experience while identifying opportunities to add value and grow sales.Working closely with builders, cabinet makers, joiners, renovators, retailers and trade customers, you'll provide product advice, prepare quotations, process orders and ensure customers remain informed throughout the production and delivery process.This role is perfect for someone who genuinely enjoys helping people, thrives in a fast-paced environment and understands that every customer interaction is an opportunity to build trust and strengthen relationships.Key ResponsibilitiesRespond to customer enquiries via phone,



email and face-to-face interactionsProvide product recommendations and technical advice based on customer requirementsPrepare accurate quotations and follow up opportunities proactivelyProcess sales orders and coordinate order fulfilmentLiaise with production, warehouse and delivery teams to ensure smooth outcomesMaintain regular communication with customers throughout the order processDevelop and nurture relationships with trade and commercial customersMaintain accurate customer records within CRM and ERP systemsAssist with showroom and front counter enquiriesIdentify opportunities to increase customer engagement and sales outcomesAbout YouTo be successful in this role, you will bring a combination of customer service excellence, commercial awareness and robust organisational skills.Ideally you will have:Demonstrated experience in trade sales, customer service or sales supportExperience within manufacturing, building products, construction or a related industry will be highly regardedStrong communication skills with the ability to build rapport quicklyA genuine customer-first approach with a focus on delivering exceptional serviceExcellent attention to detail and accuracyExperience using CRM and ERP systemsAbility to manage multiple priorities and deadlines simultaneouslyA positive, resilient and solutions-focused attitudeStrong teamwork skills and willingness to support othersProfessional presentation and a commitment to quality outcomesWhat's on OfferWorking hours of 7:30am – 4:00pm Monday to FridayFree secure undercover parkingAccess to on-site gym facilitiesComplimentary barista made coffee all day any timeFriendly and supportive team cultureOpportunity to work with an industry-leading Australian manufacturer
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📌 Trade Sales & Customer Engagement Specialist (Victoria)
🏢 Acworth Recruitment
📍 Victoria