Help create positive outcomes through exceptional customer serviceAt Home in Place, our Customer Service team does more than answer enquiries - we help people access safe, secure and affordable housing while ensuring every customer feels heard, supported and valued.
We're looking for a friendly, organised and customer-focused Customer Service Officer to join our team splitting between the Cessnock and East Maitland offices.
If you enjoy helping people, thrive in a fast-paced environment and want to make a genuine difference in your community, we'd love to hear from you.
About UsHome in Place is one of Australia's largest not-for-profit housing providers, committed to delivering safe, affordable and sustainable housing solutions.
We're proud to be recognised as an Employer of Choice, offering flexible work options, professional development opportunities and a supportive team culture.
About the RoleBased between our Cessnock and East Maitland office, full-time maximum term opportunity through to 30 July ****.
As the first point of contact for tenants, housing applicants and other stakeholders, you'll play a critical role in creating positive customer experiences.
Working across phone, email and face-to-face interactions, you'll provide information, coordinate enquiries and support the smooth operation of our housing services.
Key Responsibilities
Provide professional and responsive customer service via phone, email and in person
Manage a high volume of incoming enquiries from tenants, applicants and stakeholders
Respond to general housing and tenancy-related enquiries
Log maintenance requests and ensure accurate customer records are maintained
Complete data entry,



document management and general administrative tasks
Prepare correspondence and support day-to-day office operations
Work collaboratively with internal teams to resolve customer enquiries
Contribute to a positive customer experience through timely and effective service delivery
You will bring:
Experience in customer service, reception, contact centre or administrative roles
Strong communication and interpersonal skills
The ability to manage sensitive or challenging conversations with empathy and professionalism
Excellent organisational skills and the ability to prioritise competing tasks
Experience using Microsoft Office and customer management or database systems
A positive, team-oriented approach and commitment to customer outcomes
Experience within community housing, social services or a related sector will be highly regarded, but is not essential.
What We Offer
Full-time maximum term opportunity through to 30 July ****
Adaptable working options, including access to regular rostered days off
Up to $15,900 tax-free salary packaging
Paid Birthday Leave
Discounted gym membership (Fitness Passport)
Free, confidential EAP services
Meaningful work with a purpose-driven organisation making a positive difference in communities across Australia
Our CommitmentHome in Place values diversity and inclusion and welcomes applications from people of all backgrounds.
If you require adjustments during the recruitment process, please contact our Recruitment Team and we'll work with you to meet your needs.Home in Place is committed to maintaining the highest standards of child safety and protection.
Please note, successful applicants will be required to undergo a National Police Check.
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📌 Customer Service Officer - Cessnock + East Maitland (New South Wales)
🏢 Home in Place
📍 New South Wales