06 Aug
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Talent
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Ballarat
Level 1 phone and Email IT SupportThis position requires an experienced and customer-focused Service Desk Analyst to be the first point of contact in a service desk setting.Key AccountabilitiesTroubleshoot issues with Microsoft TeamsProvide direct customer support via phone, email, instant messaging or any defined Service Centre communication method.Document processes for Microsoft TeamsProvide support for applications, email and technology servicesMinimum 12 months as a Service Desk AnalystExperience providing comprehensive first-level support for tools and applications for Microsoft Office productsGood communication skills, both written and verbal, including a personable and professional phone mannerWhat's in it for you:Government Agency
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📌 Service Desk Analyst (Ballarat)
🏢 Talent
📍 Ballarat