Blue NRG is a 100% Australian owned energy retailer on a mission to disrupt the retail energy market through innovation and technology.
We serve thousands of businesses across Victoria, New South Wales, Queensland and South Australia, acting as genuinely independent customer advocates who help businesses unlock the best available energy savings.We are a team of straight talking, innovative and engaging people who are motivated to help Australian businesses succeed.
We value confidence, team culture and ownership, and we work together to get stuff done.About the roleThe Business Retention Consultant plays a critical role in driving Blue NRG's electricity sales growth.
Your primary focus is to strategically identify and convert new business opportunities while supporting customer retention initiatives, building a robust sales pipeline through proactive prospecting and managing inbound and outbound retention opportunities.You will form part of a small and supportive Sales team with strong mentoring and guidance from the Business Sales Leader, giving you real opportunity to grow and develop your career.
The role is based at our head office at Suite 6, Level 2, 350 Collins Street, Melbourne.What you'll be doingManage and develop a portfolio of business customers, building strong relationships with owners and key decision-makersProactively engage customers throughout their contract lifecycle to promote satisfaction and loyalty,



and respond to transfer requests with retention strategies that minimise churnGrow existing accounts through contract renewals, cross-selling and upselling, preparing renewal proposals and negotiating commercial agreementsGather customer feedback and market intelligence on competitor activity, pricing trends and customer expectations, and recommend improvementsWork closely with Pricing, Operations, Customer Service, Compliance and Marketing to deliver positive customer outcomesMaintain accurate CRM records, prepare quotations and agreements, and ensure all interactions comply with internal policies and regulatory requirementsWhat you'll bringProven sales success with a minimum of 1 to 3 years in the energy industryExceptional written, verbal and interpersonal communication skillsStrong negotiation, objection handling and closing capabilitiesA customer-centric mindset focused on delivering value and reducing churnSkill in building relationships and influencing decision-makersStrong problem-solving ability and innovative thinkingConfidence working independently and in cross-functional teamsAttention to detail, process adherence and a compliance mindsetProficiency in Microsoft Office and CRM/database systemsSuccessful completion of Year 12; business or sales-related qualifications advantageous
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📌 Business Retention Consultant (Melbourne)
🏢 Blue NRG
📍 Melbourne