Brennan.
Where true performance thrives.At Brennan, we believe that how technology is delivered is every bit as important as what the technology is.
We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.
It's a claim backed by our True Performance System – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.Why join BrennanTrue performance for our customers starts with a true belief in our people.
It's why we've structured our business to help our teams, and their talents, shine bright.
It's why we've created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered.
And it's why we've built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.True rewardsIn addition to competitive remuneration, Brennan offers extensive benefits, including:Training and certification bonusesCulture Awards that recognise excellenceBrennan Daredevils – our annual, all-expenses paid trip awarded to our top performers and outstanding contributorsVibrant, fun social activitiesDiscounted hardware and softwareAn workplace that embraces learning and developmentThe RoleAs part of our continued growth, Brennan is seeking a dynamic, energetic and customer-facing Desktop Support Engineer (Managed Services Consultant L1) in Melbourne.
As a key member of the Managed Services team, you will be providing onsite and remote 1st-level support to our Managed Services client in Melbourne.
Travel to client sites across the greater Melbourne region is essential,



with a requirement to be onsite up to 5 days a week.
The candidate must have their own license and car with a strong willingness to talk to customers face to face.The role requires a reasonable degree of technical skill across a broad range of areas in IT infrastructure and a good understanding of ITIL processes.Your day-to-day responsibilities:Provide L1 support for service delivery teams and resolve technical issuesProvide onsite support at client locations on behalf of service delivery teams and resolve technical issuesProactively managing our client's IT environmentsConducting problem management to ensure the root cause of issues is addressedTake ownership of your assigned clients, and ensure we deliver excellence in customer serviceMaintain and administer systems, which includes Desktops (Windows OS), Microsoft Office suite, basic printing and Windows server support.
Also includes end user support and liaising with 3rd party vendors as needed.Maintain effective communications with your clientsWhat skills and experience we are looking for:Minimum of 2 years IT experienceReasonable experience in common business applications, especially Microsoft Office suite of products Including Office365Strong analytical and problem-solving skillsExcellent verbal and written communication skillsProven ability to work within and across teamsIndustry based certificationsInstallation and management of peripheral devicesUser account maintenanceDesktop and End User SupportAbility to service on Site Contracted RequirementsNote:As part of our hiring process, you will be required to undertake a technical test and a National Criminal History Check.Brennan is an equal opportunity employer.
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📌 Desktop Support Engineer (Melbourne)
🏢 Brennan
📍 Melbourne