Administration Trainee - Customer Service & Records (Inclusive Traineeship)

Petersham, NSW, Australia Inner West Council

Job Openings Administration Trainee - Customer Service & Records (Inclusive Traineeship)

About the job Administration Trainee - Customer Service & Records (Inclusive Traineeship)

Ability Advocates Australia is partnering with Inner West Council to recruit Administration Trainees within Customer Service, Records or Governance teams as part of the Inclusive Traineeship Program 2026 .

This is a paid traineeship for people with disability who would like to build confidence in communication focused office roles, with structured support.

About the Inclusive Traineeship Program

The program combines:
Formal training
Supported onboarding
Ongoing skilled support

About This Role – Customer & Governance Services





These roles involve interaction with customers or internal stakeholders , supported by:
Explicit scripts and procedures
Team supervision

The workplace may be busy at times but is well structured.

Key Responsibilities

Depending on the team, you may:
Respond to enquiries (phone, email or in person)
Manage documents and records
Track requests and correspondence
Update systems accurately
Escalate complex matters appropriately

This Role May Suit You If You:
Like helping people or problem solving
Want to build communication confidence
Are comfortable learning scripted responses
Prefer having clear guidance and support
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📌 Administration Trainee Customer Service & Records Inclusive Traineeship City Of Sydney
🏢 Ability Advocates
📍 City of Sydney