ADRA AustraliaOp Shop Operations FacilitatorCommitment: Full Time - Maximum term (2 years)Location: VictoriaAbout the roleADRA Australia is seeking an experienced and organised Op Shop Operations Facilitator to strengthen andsupport ADRA's network of Op Shops across Australia.This field-based role is designed to directly support the performance and day-to-day operations of ADRA'sOp Shop network, ensuring strong team support and leadership, excellent customer and donor experience,and efficient store operations aligned with ADRA's mission and values.The Op Shop Operations Facilitator works closely with Op Shop Managers, volunteers, and relevant supportteams to strengthen store operations, support implementation of Head Office initiatives, monitorperformance, and identify practical improvement opportunities across the network.The role also contributes to stronger social, financial, and environmental outcomes by helping Op Shopsoperate effectively, build local community connection, increase donation value, and support the circulareconomy through sustainable retail practices.The successful applicant must have the legal right to live and work in Australia at the time of application.The Job Description for the role and the Employment Application Form are included at the end of thisdocument.About ADRA AustraliaThe Adventist Development and Relief Agency (ADRA) is the official humanitarian agency of the Seventh-dayAdventist Church.
As part of the global ADRA network which reaches into more than 120 countries, we aremotivated by our faith, to enable people and communities in Australia, New Zealand, the South Pacific, Asiaand Africa to improve their health and livelihoods and assist people to prepare for and recover from disastersaround the world.ADRA Australia holds full accreditation with the Australian Government Department of Foreign Affairs andTrade (DFAT) and is a member of the Australian Council for International Development (ACFID) and theAustralian Council for Social Services (ACOSS).
Connected - working collaboratively for the best outcome for those living in poverty or distress.Courageous - persevering through challenging situations.Compassionate – empathising with the communities we work with and with each other.About the National Programs TeamThe Op Shop Operations Facilitator is appointed by the ADRA Australia ADCOM and reports to the Op ShopDevelopment Manager.ADRIAN Development and Relief Agency Australia LtdADRA Australia ABN **************Street Address 146 Fox Valley Rd, Wahroonga NSW **** Phone Web Address PO Box 129, Wahroonga NSW **** Toll Free ******** ***The National Programs team works collaboratively with the following teams:Emergency ManagementFinance/ITInternational ProgramsPeople and CultureSupporter EngagementSelection CriteriaEssential1.
Commitment to the purpose of ADRA, and to the achievement of our overall strategy and prioritieswith demonstration of our ADRA values and desired team culture lived out in all aspects of workpractise.2.
Willingness to work within a Christian ethos with conduct that is respectful of the beliefs and practicesof the Seventh-day Adventist Church when in the workplace or otherwise representing ADRAAustralia.3.
A related diploma/degree with considerable experience in retail leadership, multi-site operations, orfield-based support roles.4.
Demonstrated ability to support and lead managers, staff, and volunteers in store operations, teamperformance, and service delivery.5.
Strong interpersonal and communication skills with the ability to build effective relationships withdiverse people and communities.6.
Experience supporting recruitment, onboarding, training, engagement,



and retention of staff and/orvolunteers.7.
Proven ability to work independently, manage competing priorities, and identify practicalimprovement opportunities.8.
Practical experience using data management systems and reporting to monitor store performanceand compliance.9.
Ability and willingness to travel regularly across a network of locations.10.
Demonstrated commitment to health, safety, operational procedures, and organisational compliance.Desirable1.
Experience in the not-for-profit or social enterprise sector.2.
Knowledge of compliance frameworks relevant to retail or community enterprises.3.
Previous experience supporting dispersed teams across multiple sites.4.
Understanding of the circular economy and its role in community impact.Key CompetenciesDeciding and Initiating ActionTakes responsibility for actions, projects and people; shows initiative and works under own direction;makes prompt, clear decisions that may involve tough choices or considered risks.Leading and SupervisingProvides others with a clear direction; sets appropriate standards of behaviour; delegates workappropriately and fairly; motivates and empowers others; recruits staff of a high calibre and providesdevelopment opportunities and coaching.Working with PeopleDemonstrates an interest in and understanding of others; adapts to the team and builds team spirit;listens, supports and cares for others; consults and shares information; recognises and rewards thecontribution of others.Relating and NetworkingEstablishes good relationships with colleagues and external contacts; relates well to people andlevels; builds wide and effective networks; uses appropriate humour and warmth to strengthenrelationships.Applying Expertise and TechnologyApplies specialist and detailed technical expertise; develops job knowledge and expertise throughcontinual professional development; shares expertise with others; uses technology effectively toachieve work objectives; understands different organisational departments and functions.Planning and OrganisingSets clearly defined objectives; plans activities and projects well in advance; takes account of possiblechanging circumstances; manages time effectively; identifies and organises resources and systemsto support efficient store and network operations.ADRA AustraliaCandidate Information Pack – Op Shop Operational FacilitatorOther RequirementsCommitment to abide by the ADRA Australia Code of Conduct and organisational policies and procedures.Copies of relevant policies are available on request.ADRA takes the prevention of sexual misconduct, harassment and child protection seriously and screensapplicants for suitability.
The successful applicant will be required to obtain a police check for each country inwhich the individual has lived for 12 months or longer over the last five years, and for the individual's countryof citizenship (including dual citizenship holders).
The successful applicant will need to provide their consentto a criminal record check.
ADRA recognises that in limited instances it may prove impossible to obtain areliable criminal record check.




In such circumstances a statutory declaration outlining efforts made to obtaina foreign police check and disclosing any charges and spent convictions may be accepted.Applicants will be requested to disclose whether or not they have had a substantiated Sexual ExploitationAbuse or Harassment claim of any nature made against them in Australia or overseas.
This is included in theJob Application Form.Final applicants will be screened against the ADSAFE* database as well.
ADSAFE's check is to ensure nosubstantiated or outstanding investigations or allegations are attributed to an applicant within the Seventh-day Adventist Church system in the South Pacific.ADRA Australia is an inclusive and Equal Employment Opportunity (EEO) employer.The appointing body reserves the right to fill this position at its discretion and to close applications early.See Job Description and Employment application forms following.ADRA AustraliaCandidate Information Pack – Op Shop Operational FacilitatorPosition Title: Op Shop Operations Facilitator - VIC Full / Part Time: Full Time - Maximum term (2 years)Connected Department: National ProgramsRevised Date: July ****Courageous Reports To: Op Shop Development ManagerCompassionate Team Supervision: ADRA Op Shop ManagersPurpose of Position: A basic statement that describes the intent of the position.The Op Shop Operations Facilitator provides direct operational support for ADRA's op shops across Australia.
The role involves the supervision of op shop managers and staff toensure overall efficiency and effectiveness of the op shop network, compliance monitoring and ensuring adherence to ADRA policies and procedures.
This role acts as a vital linkbetween Head Office initiatives and local op shop realities, helping alleviate administrative burdens and foster a culture of continuous improvement.
These op shops generate fundsto support ADRA projects, contribute to the circular economy, and demonstrate significant and lasting impacts on the lives of people involved and in the local community.Behavioural Expectations: Our code of Conduct - How we do things in our organisation that underpins our values.ADRA Australia Code of Conduct and related policies, including WHS.Key Competencies:ADRA Competency Framework: Deciding and Initiating Action (1.1); Leading and Supervising (1.2); Working with People (2.1); Relating and Networking (3.1);Applying Expertise and Technology (4.2); Planning and Organising (6.1)Key Competencies: A related diploma/degree with considerable experience in retail operations, compliance or field support roles, preferably in the Not-for-Profit Sector.Demonstrated ability to lead and supervise, work effectively with diverse people from various backgrounds and inspire and empower teams.
Demonstrated ability to workindependently and manage a diverse workload, with a proactive and problem-solving approach.
Sound communication and interpersonal skills, practical experience with datamanagement systems and ability to travel regularly.Key Responsibilities: The things that the person needs to be responsible for to successfully fulfil the obligations of this position.Area of ResponsibilityActions / Tasks / Objectives Measures of Success / KPI'sGroupings or areas ofWhat has to get done in this area How job performance will be measuredresponsibilityConduct regular in-person visits to assigned ADRA Op Shops to monitor operational% of Op Shops increasing their annual net profitOPERATIONALperformance, compliance, and provide direct, practical support.
targets.SUPPORT &Provide; direction, hands‐on assistance and guidance to Op Shop Managers and# of in‐person Op Shops operational visits as per... (content truncated for brevity; please see full original job description for complete responsibilities)
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📌 Op Shop Operations Facilitator (New South Wales)
🏢 ADRA Australia
📍 New South Wales