We are currently hiring Patient Service Support Assistant at Royal Adelaide Hospital.You'll be responsible for being a part of patient services while ensuring high standards of Confidentiality, empathy and courtesy.
If you are committed to providing exceptional service in healthcare setting, we encourage you to apply.This is a Part time permanent role - Night shift - Teu, Wed & Thur - *****pm - 7.00am ShiftResponsibilitiesResponsibilities – Key Result Areas:Respond to all service requests received through handheld device immediately as they are receivedRaise a service request as required to ensure coordination of work in the area or at the request of clinical staffAdvise the Help Desk Operator through the correct application of the hand held communication device, immediately when jobs are received and when the job has been completedAdvise the Help Desk Operator immediately and each time ANY delay outside of the PSSAs control is experienced, stating the nature of the delay.To assist patients with menus and the ordering of mealsTo deliver the full service of meals and beveragesTo ensure all fridges and freezers are cleaned on a regular basis and are compliant with the storage of food hygiene regulations.To take responsibility for labelling food, discarding out-of-date food,



stock rotationMovement of Patients:At the request of a member of the clinical team, in all dedicated areas of the hospital, provide assistance with the movement of patients using bed, barouche (trolley), wheelchair conducting safety checks on equipment prior to any transport being usedUnder direction and supervision of clinical staff, assist with the turning / repositioning of patients, e.g., in the Spinal / Burns / Orthopaedic Units / Technical Suites and assist with patient transfers as requiredWhere required, perform correct and exact identification of patients according to hospital policy and the PSSA service standard operating procedurePerform all movements within designated time frames and according to related standard operating proceduresEducation & Qualifications:Cert III in Health Services Assistance or Health Support Services or equivalent is desirable but not essential Experience:Previous experience in a PSSA Service or similar position is preferred but not essentialPrevious experience in a Healthcare environment is desirable but not essential Skills & Knowledge:Displays competency in the reading and writing of English to enable required duties to be performed safely and to acceptable levels
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📌 Patient Support Service Assistant (Adelaide)
🏢 Downer Group
📍 Adelaide