Do you have a passion for dentistry, front desk coordination and bringing a smile to people's faces?
Then this is the role for you!
We're looking for a kind-hearted, organised, and passionate individual to join our close-knit team as a Reception Team Leader!
Our practice, nestled in the beautiful Manchester Unity Building, is more than just a workplace – it's a place where we all come together to make a difference in our patients' lives.
This is a rewarding, full-time position that works alongside our senior managers to oversee and support multiple reception teams.
This role combines hands-on reception duties with staff supervision, workflow coordination and cross-functional support to ensure smooth clinic operations and an efficient patient flow.
The successful candidate will work full-time across 4 days instead of 5.
Here's What You'll Be Doing:
Helping our patients feel right at home from the moment they walk in, with a warm smile and kind words
Leading a wonderful team of over 10 receptionists, offering support and guidance to help them succeed and feel appreciated
Coordinating multidisciplinary treatment plans, making sure each patient's care is seamless and well-organised
Assisting patients with appointments, claims, and accounts, always with a friendly, reassuring approach
Building meaningful, caring relationships with our patients, practitioners, and leadership team
Managing patient accounts and assisting with debt recovery in a gentle, professional way
Training recent team members with patience, kindness, and encouragement as they settle into their roles
Provide operational support and leadership assistance across departments as required
Suggesting ways to improve processes, making things smoother and easier for everyone
Taking care of administrative tasks like data entry and mailing with a personal touch




What We're Looking For:
A genuine passion for helping others, and a heart that truly cares about making a difference in people's lives
Experience leading a teamin the dental or medical field
A friendly, positive, and approachable nature that helps others feel comfortable
Strong communication skills, and the ability to build trust and rapport with patients and team members
Team-oriented with a supportive and solutions-focused mindset.
A desire to learn, grow, and develop in your role, and to help others do the same
What We Offer:
A super supportive, welcoming team that feels like a second family
Competitive pay, with flexibility based on your experience and the amazing things you'll bring to the role
Room for growth and opportunities to develop your skills and career, with mentorship and guidance along the way
Training and ongoing support so you always feel confident and empowered in your role
A chance to be part of a practice that truly cares about its patients and its team members, where everyone is valued
Work in a collaborative team that enables you to grow in a career whilst still maintaining work/life balance
Who Are We:
Smile Solutions,"Melbourne's Home of Dentistry"TM, is located in the magnificent Manchester Unity Building in the heart of Melbourne's CBD.
We occupy four entire levels, plus the tower, all of which are of great significance within the art deco movement and Australia's national architectural heritage.
We are a multidisciplinary practice, home to 60 practitioners, 20 of which are board registered specialists in the fields of oral surgery, endodontics, orthodontics, periodontics and prosthodontics.
If you're someone who loves making people feel cared for and is excited to be part of a team that's all about support, positivity, and creating an amazing patient experience, we'd be so happy to meet you.
#J-*****-Ljbffr

📌 Reception - Team Leader (Melbourne)
🏢 Smile Solutions
📍 Melbourne