Albury (open to Canberra & Melbourne applicants) | Full time | Reports to COO
About COSOLCOSOL is a 25-year-old, ASX-listed asset management consulting and technology firm working across mining, oil & gas, utilities, water, energy, and transport.
We combine deep consulting expertise with leading platforms like IBM Maximo, SAP, and Hitachi to deliver 360° asset management solutions.
About the RoleThe Infrastructure Support Manager leads COSOL's infrastructure support function, ensuring the reliable delivery, performance, and security of IT infrastructure services across internal operations and client environments.
This role combines technical leadership with people management, overseeing a team of infrastructure and support specialists to deliver high-quality, responsive, proactive support.You'll work closely with capability leads, delivery, technical, and commercial teams to maintain service standards, manage incidents, and contribute to infrastructure strategy and continuous improvement.This role is based in Albury, with strong consideration also given to candidates based in Canberra or Melbourne.
What You'll DoInfrastructure Management & OperationsOversee the day-to-day operation, maintenance, and performance of infrastructure environments — servers, networks, storage, cloud platforms, AI tools, and end-user systemsLead the planning and execution of infrastructure upgrades, migrations, patches, and deploymentsMaintain accurate infrastructure documentation, asset registers, and configuration recordsMonitor infrastructure health and capacity, identifying and addressing risks before they impact operationsEvaluate and recommend infrastructure solutions that align with business needs and technology directionSupport Services & Service DeliveryManage the delivery of IT support services across internal teams and client environmentsEnsure support requests, incidents, and escalations are triaged, prioritised, and resolved within agreed timeframesOwn and maintain service management processes including incident, problem,



change, and request managementDevelop and monitor SLAs and key performance metrics, reporting regularly to leadershipIdentify recurring issues and lead root cause analysis to reduce repeat incidents and drive service improvementClient EngagementAct as a key point of contact for clients on infrastructure and support matters, maintaining strong working relationshipsCommunicate clearly with clients on service performance, incidents, and planned maintenance activitiesIdentify opportunities to improve or expand infrastructure support services for clientsManage client expectations and ensure issues are resolved to a satisfactory standardSecurity & ComplianceEnsure infrastructure environments are managed in line with COSOL's information security obligations, including ISO ***** requirementsContribute to security risk assessments, vulnerability management, and remediation activitiesEnsure access controls, backup procedures, and disaster recovery practices are in place and tested regularlySupport internal and external audits and ensure findings are actioned within agreed timeframesStrategy & Continuous ImprovementContribute to the development of COSOL's infrastructure roadmap and technology strategyIdentify opportunities to improve infrastructure efficiency, resilience, and cost-effectivenessStay current with emerging technologies, vendor developments, and industry best practiceLead or contribute to infrastructure-related projects and initiatives
What You'll BringTertiary qualification in IT, computer science, engineering, or a related disciplineDemonstrated experience in an infrastructure management or senior technical role, with exposure to people leadershipStrong technical knowledge across on-premise, cloud, networking, and end-user computingExperience managing IT support functions/service desk operations, including SLA managementFamiliarity with ITIL or equivalent service management frameworksExperience with ISO ***** or similar security frameworks (desirable)Relevant technical certifications — Microsoft, Cisco, AWS, or equivalent (desirable)

📌 Infrastructure Support Manager (Canberra)
🏢 Cosol
📍 Canberra