AWM Electrical & Data Suppliers is a market leader in the supply and distribution of electrical, lighting and data products with a national store network across Australia.
Our parent company, Metal Manufactures Limited, was established in **** and has grown into a large and diverse Australian company, of which AWM Electrical & Data Suppliers is a vital part.
Our Airport West store is looking for a highly motivated, well organised and customer-focused person to join the team as an Internal Sales / Key Account Manager.
About the role
This is a key customer-facing role focused on looking after a portfolio of valued customer accounts while supporting the day-to-day operation of a busy electrical wholesale store.
The successful candidate will be responsible for building strong customer relationships, processing orders accurately, managing backorder follow-up and ensuring our key customers receive reliable service from all stages - enquiry through to delivery.
Key responsibilities
Manage and support a portfolio of key customer accounts.
Answer inbound phone enquiries and provide helpful, professional customer service to new and existing customers.
Process customer orders accurately and efficiently.
Assist with internal sales, pricing enquiries and product information.
Prepare quotes and follow up customer requirements.
Follow up with suppliers regarding customer backorders and keep customers informed.
Liaise with team members, suppliers and customers to achieve strong service outcomes.
Identify opportunities to support customer growth and strengthen account relationships.




Maintain accurate records and follow internal processes.
About you
The ideal candidate will bring a strong customer service mindset, industry knowledge and the ability to manage multiple priorities in a fast-paced store environment.
Previous electrical wholesale experience is highly desirable.
Knowledge of electrical suppliers, products and industry processes.
Previous sales, internal sales, customer service or account management experience.
Strong communication skills and the ability to build long-term customer relationships.
Sound computer literacy and confidence using business systems.
High attention to detail, accuracy and follow-through.
A proactive, organised and team-focused approach.
Also highly regarded
Strong product knowledge across electrical, lighting, data, industrial and trade supplies.
Experience supporting contractors, commercial customers or project-based requirements.
Ability to prioritise urgent customer needs while maintaining a high standard of service.
What we offer
Monday to Friday role.
Secure opportunity with a financially solid, well-established Australian company.
Excellent career opportunity within a national electrical wholesale network.
Training and development opportunities.
As part of a supportive and dynamic team, you'll enjoy genuine career development opportunities, a strong team culture, and access to MMEM's highly regarded profit share program, which rewards employees for both business success and individual contribution.
Exposure to leading suppliers, brands and customers in the electrical industry.
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📌 Internal Sales / Key Account Manager (Victoria)
🏢 Awm Electrical
📍 Victoria