Full time, PermanentNo experience required14d ago , from Appentency Recruitment ServicesKey ResponsibilitiesTroubleshooting:Fixing common technical problems with PCs, mobile devices, printers, and basic network connectivity.User SupportAssisting with software installations, account setup (like Active Directory), and application support (likeMicrosoft 365,Intune).
Onsite Presence:Physically visiting user locations (offices, sites) to resolve issues, moving beyond just remote helpdesk work.Communication:Clearly explaining solutions to non-technical users and escalating complex issues to L2/L3 engineers.Customer Focus:Ensuring a high level of customer satisfaction and a positive support experience.Typical Skills & EnvironmentTech Stack:Windows OS, Microsoft 365, Active Directory, basic networking.Workplace:Often works within Managed Service Providers (MSPs) or large organizations needing dedicated onsite support.Career Growth:Serves as a foundation for advancing into specialized L2/L3 roles or cloud/cybersecurity.
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📌 Level 1 Support Engineer (Melbourne)
🏢 Appentency Recruitment Services
📍 Melbourne