Service Desk Analyst at NTTService Desk Analyst at NTT About the role Join NTT as a Service Desk Analyst and be part of a team that is dedicated to delivering exceptional service.
In this position, you will serve as the primary contact for clients and vendors, addressing their inquiries and resolving issues efficiently.
Your expertise will contribute to enhancing client satisfaction and operational effectiveness.Key factsLocation: Sydney, Sydney RegionEngagement: Full-timeTeam: Managed ServicesWhat you'll doAct as the main point of contact for client and vendor support, managing inquiries and troubleshooting issues.Provide guidance and assistance to team members,



ensuring the delivery of high-quality service.RequirementsMinimum of 3 years of experience in a service desk or technical support role.Proficient in ITIL practices and principles.Strong understanding of Microsoft Windows operating systems and Office Suite.Excellent communication skills, both written and verbal.Ability to work effectively in a team-oriented environment.Nice to haveFamiliarity with remote support tools and ticketing systems.Experience in a multicultural workplace.Skills & toolsKnowledge of network protocols and troubleshooting techniques.Proficiency in using service desk software and tools.Practical notesCandidates must be eligible to work in Australia.Perks include competitive salary, professional development opportunities, and a supportive work environment.Applications will be accepted until (insert application deadline).
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📌 Service Desk Analyst (New South Wales)
🏢 Ntt
📍 New South Wales