APAC Reservations Manager (Inbound & Outbound Call Centre)AustraliaMay 22, ****Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of LuxuryEmbark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea.
As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.The Essence of Excellence: The Gold StandardsThe Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service.
These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.The Employee PromiseAt The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests.By applying the principles of trust, honesty, respect, integrity, and commitment, we empower and nurture talent to the benefit of each individual and the company.The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened.Join us on a journey where every day is a testament to the highest standard of luxury and service.
Be part of an unparalleled legacy in hospitality.Job SummaryThe Manager, APAC Reservations will further develop and run the recently launched Sydney-based Asia Pacific Reservations team for The Ritz-Carlton Yacht Collection.
The successful candidate will play a key role on the APAC leadership team, and form part of the global reservations support function.
This critical role will lead and develop a team laser-focused on revenue generation and service excellence, befitting The Ritz-Carlton brand, its Credo, and Service Values, to our guests and partners.Essential FunctionsDevelop a high-performing Reservations team, providing exceptional service to both trade agents and direct customersAchieve monthly, quarterly, and annual sales targetsManage and lead the team by example, providing an environment allowing them to flourishWork closely with US and Malta-based operational leadership teams to drive effective IT, workforce planning, and build and deliver effective training and development programsWork closely with the APAC sales team to identify efficiencies and revenue-generating opportunitiesMeet or exceed key KPIs and SLAs relating to service and revenue generationHandle escalated calls transferred from the Reservation staff to ensure any situation is resolved promptlyContinuously improve processes and drive optimisation throughout the APAC sales processQuickly become a trusted member of the APAC leadership teamEducation:Bachelor's degree in related field of study; or any equivalent combination of relevant background and/or sales experienceSkills & Experience:Minimum 3 years in the travel industry preferred, or 5 years in a commercial,



revenue-generating workplace with a reservations/sales focusLuxury hotel/cruise experience is beneficialMinimum 2 years as a people manager and mentor to high-performing teamsPossess a passion for exceptional customer serviceMotivated to exceed targets/KPIs/SLAsExcellent interpersonal skills and ability to tactfully deal with internal and external contacts, conveying information in a clear, concise mannerProficiency in Central Reservation Systems, Customer Relationship Management, and Microsoft OfficeTech-savvy, with the ability to learn new systems quicklyExpected Hours of WorkThe position is full-time and primarily on-site at our new Sydney CBD officeOn occasion, it may require work outside of typical office hours.The Ritz-Carlton Yacht Collection is an Equal chance, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.The Ritz-Carlton Yacht Collection offers an unparalleled luxury cruising experience aboard custom-built yachts, blending refined service with curated journeys to exclusive destinations.Mandatory oblig mandatory oblig mandatory oblig mandatory oblig mandatory oblig mandatory oblig mandatory oblig mandatory oblig mandatory oblig mandatory oblig mandatory oblig mandatory oblig mandatory oblig mandatory oblig mandatory oblig mandatory oblig mandatory oblig mandatory oblig mandatory oblig mandatory oblig mandatory oblig mandatory oblig mandatory oblig mandatory oblig mandatory oblig mandatory oblig mandatory oblig mandatory oblig mandatory oblig mandatory oblig mandatory oblig mandatory oblig mandatory oblig mandatory oblig mandatory oblig mandatory oblig mandatory oblig mandatory oblig mandatory oblig mandatory oblig mandatory oblig mandatory oblig mandatory oblig mandatory oblig mandatory 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📌 Apac Reservations Manager (Inbound & Outbound Call Centre) (New South Wales)
🏢 The Ritz-Carlton Yacht Collection
📍 New South Wales