We are seeking an experienced Customer Change Lead to drive the successful transition of customers from a legacy platform to a newly rebuilt, large-scale data exchange service.
This is a senior delivery role focused on customer migration, onboarding, and change execution within a complex, stakeholder-heavy environment.This opportunity is with a large organisation within the public sector in the health space, committed to delivering innovative technology solutions that benefit communities across Australia.
The organisation is focused on enhancing its services and processes through strategic change and modernisation.DescriptionLead end-to-end customer change and migration activities, ensuring seamless transition and continuity of serviceDevelop and manage customer onboarding and migration plans, including phased rollout strategies and post-migration validationProvide expert advice on change impacts, risks, and readiness to project leadership and governance forumsDeliver clear and targeted customer communications across both technical (API) and non-technical usersDrive customer enablement initiatives including training sessions, webinars, and support materialsCoordinate closely with technical teams on API-related changes, testing, and integration readinessOversee hypercare support, monitoring adoption, resolving issues,



and improving customer experienceSupport internal readiness across operations, billing, legal, and vendor teamsUse data and feedback to continuously improve change strategies and customer engagementProfileA successful Customer Change Lead should have:Demonstrated experience in leading change management initiatives, particularly within technology-focused projects.Extensive experience leading change management programs within complex environmentsProven track record delivering customer-facing change and transformation initiativesStrong experience with communication, training, and stakeholder engagement at senior levelsExcellent problem-solving, analytical, and decision-making capabilitiesAbility to manage multiple stakeholders and competing priorities in rapid-paced environmentsFamiliarity with change methodologies and tools (formal certification advantageous)Previous experience in healthcare or public sector is preferableJob OfferOpportunity to work on impactful technology initiatives.Temporary position based in Melbourne, offering flexibility and work-life balance.Chance to collaborate with a large organisation and further develop your change management expertise.
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📌 Customer Change Lead (Melbourne)
🏢 MPAU Technology
📍 Melbourne