At Imagine, we know that choosing childcare is one of the biggest decisions a family will make.
That first phone call, first email, first tour and first conversation all matter - and that's where you come in.
We are looking for a lively, confident and people-focused Enrolment Specialistto join our amazing Enrolments Team based at our Southport office.
This role is perfect for someone who loves connecting with people, building genuine relationships and helping families feel supported, heard and excited about starting their journey with us.
We are a fun, supportive and driven team who genuinely love what we do.
We celebrate the wins, support each other through the busy days and work together to create the best possible experience for every family.
Permanent Part Time | Southport Office37.5 hours per week | Flexible between 7:00am - 5:00pm
What You'll Be Doing
As an Enrolment Specialist, you will be the first point of contact for many of our families.
You will help guide them through the enrolment process from their very first enquiry through to starting care.
Your day will include:
Responding to family enquiries via phone, email and CRM
Building strong relationships with prospective families
Following up with families and booking centre tours
Supporting families through the enrolment process
Managing waitlists and keeping CRM records up to date
Building strong relationships with Centre teams to support enrolment growth
Working towards enrolment targets and KPIs
Creating a warm, positive and memorable experience for every family
What We're Looking For




We are looking for someone who brings energy, confidence and a genuine love for helping people.
You will be a great fit if you have:
Experience in sales, customer service, call centres, enrolments or a similar role
Early childhood experience is highly desirable
A bubbly, friendly and professional phone manner
Confidence making calls and having meaningful conversations
Strong communication and relationship-building skills
Outstanding organisation and attention to detail
The ability to work in a fast-paced, goal-focused environment
Experience using CRM systems, with Qikkids experience being a bonus
A positive attitude and team-first mindset
Most importantly, we are looking for someone who is warm, motivated and ready to be part of a team that genuinely cares.
Why Join Imagine?
At Imagine, you won't just be joining a workplace - you'll be joining a team that backs each other, celebrates success and is passionate about making a difference for families.
A supportive, friendly and high-energy team culture
A growing organisation with opportunities to learn and develop
Career progression opportunities
Novated vehicle leasing options
Discounts on leading brands, groceries, fuel, gyms and more
The chance to make a real impact in a family's childcare journey
Ready to Join Us?
If you love talking to people, enjoy turning great conversations into lasting connections and want to be part of a team that genuinely loves what they do, we would love to hear from you.
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