Established in ****, InsureBuild has been servicing the insurance industry for over 29 years, providing specialised insurance building repairs across Australia following an insurable event such as fire, flood, impact, storm, and malicious damage.
Customer Service Officers are involved in liaising with multiple internal and external stakeholders including property owners, Insurers and Loss Adjusters delivering a high level of customer service.
Due to the nature of the role, you will be skilled in working in a fast-paced environment, and able to empathise with our customers who have been impacted by events such as fire, storm, floods and more.
This is a full-time office-based role at our Heidelberg West office.
On a day-to-day basis, you will:
Be accountable for and be the driving force behind the coordination and management of a portfolio of Insurance related home repairs
Responsible for answering high volume incoming phone calls, as well as making outbound calls as required to fulfil daily tasks
Responsible for ongoing communication with numerous stakeholders such as homeowners, Insurance companies and trades whilst adhering to both internal and external KPI's




Articulate professional written and verbal correspondence to stakeholders and third parties
Manage the full end to end building repair claims process
Coordinate and process the lodgement of incoming claims via client specific portals and/or email
Coordination of internal calendars and schedules
General errands and ad-hoc duties as required in a busy office
We're looking for people with:
Excellent written and verbal communication skills
Good computer skills and the ability to use multiple systems at once
High attention to detail and accuracy
Ability to work in a fast paced, high volume office setting
Previous experience dealing with tradesis an added advantage
Thisrole will be subject to a successful National Police Check.
InsureBuild are committed to diversity, inclusion, and new ways of working and encourages Aboriginal and Torres Strait Islander People to apply.
Please visit our website for more information about our company
Please note we are not engaging with recruitment agencies, and we will not be responsible for any fees relating to unsolicited resumes sent to us.
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📌 Administration Officer - Entry Level (Victoria)
🏢 InsureBuild
📍 Victoria