Are you a detail-oriented problem solver with a passion for customer satisfaction?
We are a leading company in the textile industry, looking for a proactive and experienced Credits & Claims Officer to join our dynamic team in a full-time onsite role based at our Office & Distribution centre in Epping, Victoria.About the RoleYou will be responsible for performing a wide range of administrative activities within a quality control and claims capacity.
You will play a key role to ensure all credits and claims are dealt with in a fast, accurate and efficient manner to achieve best results for the business and customers acting as the liaison between the customer and other departments within James Dunlop Textiles.To be successful in this role, you will be task orientated.
You will demonstrate solid organisational abilities so you can efficiently manage various administrative duties and support the smooth operation of our claims and credit processes.Responsibilities Include but not limited to:Manage credits for the Australasian market, ensuring accuracy and efficiency.Provides approval/non-approval of claims.Act as the key liaison between customers and internal departments,



resolving issues and providing exceptional service.Oversees the processing of credits within other departments providing required approval and documentation.Ensures the credit process is finalised in accordance with agreed terms.Work with managers to improve credits and claims outcomesWork with customer service and sales managers to resolve and finalise customer warranty claims.Work with the warehouse and procurement teams to document vendor claims.Monitor and report the credit summary within the first week of every monthProvide feedback to management on credit summaries a requiredSupport the Group Operations Manager with ad-hoc projects and initiatives.You will possess the following skills and attributes:Proven experience with 3+ years in a similar Credit/Claims, Collections or Administration role.Strong process acumen with the ability to think outside the boxStrong communication skills both oral and written with customers and internal colleaguesHigh degree of professionalism and strong attention to detailThe ability to multitask and prioritize in a fast-paced environmentReliability and punctuality to ensure smooth operationsExpert customer service capabilitiesExperience in SAP or is highly regardedExcellent PC skills and proficiency in Microsoft Office Suite, especially ExcelEnjoy a hands-on role with variety and autonomyBe part of a supportive and leading interior textiles company who distribute product to clients throughout Australasia, USA and the worldOn-the-job training and professional developmentConvenient location in Epping with onsite parkingApplicants must have AU Citizenship or Residency or the ability to work without restrictions in Australia.
Sponsorship is not available.
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📌 Credits And Claims Officer (Victoria)
🏢 James Dunlop Textiles
📍 Victoria