The hybrid casual Customer Service Officer – Valet Driver, plays an integral role within the organisation, reporting directly to the Valet Duty Manager.
This hybrid role requires a agile person who will provide an excellent welcome to our clients and relocate their vehicles carefully.The Customer Service Officer is the friendly face that our clients are greeted with upon arrival to the Valet Service.
They are focused on accurately and efficiently completing administrative check-in duties and delivering outstanding customer service, in accordance with the Company's Quality Management System and Values, all while ensuring compliance and constant improvement in all areas of the operation.While the Valet Driver is responsible for ensuring our client's experience is seamless with vehicles made safely available at the correct time and returned in the required condition.
They are focused on completing transporting duties, in accordance with the Company's Standards, Compliance and Values.All applicants will need to be physically fit for standing, walking and movement in and out of vehicles throughout each shift.
The ability to drive, carefully navigate multi-story carparks, and reverse park vehicles with efficiency is required.Key RequirementsDeliver exceptional customer service and create a positive first impression for clientsAccurately complete valet check-in and administrative processesSafely relocate, park,



and retrieve customer vehiclesNavigate multi-level car parks confidently and efficientlyWork collaboratively within a team environmentMaintain high standards of presentation, professionalism, and reliabilityFollow company procedures, safety requirements, and operational standardsSkills & AttributesStrong customer service and interpersonal skillsClear and professional communication skillsHigh attention to detail and accuracyReliable, punctual, and adaptableSafety-conscious with a responsible approach to vehicle handlingAbility to remain calm and professional in a busy operational environmentPositive attitude and strong team player mentalityExperience & QualificationsCurrent unrestricted C Class driver's licence held for a minimum of 3 yearsConfident driving a range of passenger vehiclesStrong driving history and commitment to safe driving practicesBasic computer and administrative skillsAbility to follow procedures, instructions, and safety guidelinesPhysical RequirementsApplicants must be physically capable of:Standing and walking for extended periodsFrequently entering and exiting vehiclesWorking outdoors and across multi-level parking facilitiesDriving and manoeuvring vehicles safely and efficiently throughout each shiftAvailability DetailsThis company operates 7 days a week, 365 days a year.
Successful applicants must be available to work rotating rosters, including:Early morning, afternoon and evening shiftsWeekends and public holidaysRotating hours based on operational requirements - ***** per weekFlexibility and reliability are essential, as rostered hours may vary from week to week.
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📌 Customer Service Officer – Valet Driver (Victoria)
🏢 Equity Valet
📍 Victoria