Customer Service Administrator - LogisticsFronius Australia is a well known trusted brand, with over60 years of experience in the renewable energy and sustainability sector.
Here at Fronius we pride ourselves on fostering a culture of belonging, growth and innovation.
Providing you every opportunity to contribute to both business and personal success.About the roleWe are seeking a Customer Service Administrator – Logistics to join Fronius Australia's dynamic team at our Tullamarine, Victoria location.
This is a full-time position that plays a critical role in ensuring smooth logistics operations and exceptional customer service delivery.
You will be the key point of contact for customers and internal teams, managing enquiries, coordinating shipments, and maintaining our high standards of service excellence.
This role is essential to our operations and directly contributes to customer satisfaction and operational efficiency.Key responsibilitiesRespond promptly to customer enquiries regarding orders, shipments, deliveries and logistics statusProcess and manage customer orders, ensuring accuracy and timely entry into systemsCoordinate with warehouse and dispatch teams to arrange shipments and manage delivery schedulesTrack and monitor shipments, providing customers with up to date delivery informationManage customer documentation including invoices, delivery notes,



and shipping paperworkResolve customer complaints and issues related to orders and deliveries in a professional and efficient mannerLiaise with logistics partners and external carriers to ensure smooth transport operationsMaintain accurate records and databases relating to orders, shipments and customer interactionsSupport the team with administrative tasks and reporting as requiredContribute to continuous improvement of customer service processes and proceduresWhat we're looking forProven experience in customer service, with a focus on logistics, order management and warehouse operationsStrong organisational and time management skills with the ability to manage multiple tasks simultaneouslyExcellent written and verbal communication skills with a professional approach to customer interactionsProficiency in Microsoft Office applications and experience with order management or warehouse management systemsAttention to detail and accuracy, particularly when processing orders and managing documentationProblem solving ability and a proactive approach to resolving customer and operational issuesTeam player mentality with the ability to work collaboratively across departmentsKnowledge of logistics, distribution or warehousing processes is highly desirableExperience with ERP/CRM or similar database systems is advantageousWhat we offerAt Fronius Australia, we are committed to supporting our employees' wellbeing and professional development.
We offer a competitive salary package and a range of benefits designed to support your work-life balance and growth opportunities.
Our supportive workplace culture encourages teamwork, innovation and continuous learning.We are an equal opportunities employer and welcome applications from all backgrounds.
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📌 Customer Service Administrator - Logistics (Victoria)
🏢 Fronius
📍 Victoria