Azure Cloud Managed Services Support Lead - Major Bank

A major bank is currently seeking an Azure Cloud Managed Services Support Lead to join their team on a permanent basis. Role can be based in Sydney or Melb. 2 days a week in the office.

Looking for an experienced Azure Technical lead to drive operations at scale- maintain service levels for critical workloads, end-to-end support of business and customer facing public cloud hosted applications and ensures that the support team are fit-for-purpose.

Responsibilities
Own service stability in a 24x7 operations environment, managing incidents, problem management and ITSM targets end-to-end
Maintain solid Azure security, compliance and cost practices, supporting automated microservices and infrastructure environments
Lead service improvement through automation, optimisation and continuous enhancement of customer experience




Provide technical leadership by mentoring the L2 CMS team and resolving complex cross-platform service issues
Engage stakeholders and suppliers, supporting delivery handovers, capacity planning and driving a robust one-team, ITIL-aligned culture

Key Skills / Experience
5+ years’ experience in Azure, with strong capability across IaaS, PaaS and SaaS settings
Experience in technical leadership, mentoring offshore teams and managing stakeholder engagement and priorities
Deep experience with Kubernetes and microservices, ideally deploying on AKS using Helm
Solid understanding of observability and monitoring tools such as Splunk or Azure Monitor, with solid troubleshooting capability
Strong terraform
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📌 Azure Cloud Managed Services Support Lead Major Bank City Of Sydney
🏢 Bluefin Resources
📍 City of Sydney