Neighbourhood Trades is a successful, quick-growing multi-trade business operating established Plumbing, HVAC, and Electrical divisions across Melbourne and surrounding areas.
We've built a strong reputation through quality service, reliable systems, and a committed team.
As we continue to grow, we're investing heavily in our people, technology, and processes - and we're looking for the right person to grow with us.
Neighbourhood Trades is a successful, fast-growing multi-trade business operating established Plumbing, HVAC, and Electrical divisions across Melbourne and surrounding areas.
We've built a strong reputation through quality service, reliable systems, and a committed team.
As we continue to grow, we're investing heavily in our people, technology, and processes - and we're looking for the right person to grow with us.
The Opportunity
Reporting to our Business Manager, you'll also work closely with our Director and Dispatch Manager, acting as the link between leadership, dispatch, and our CSR team.
You'll help keep the office organised, support and coordinate the administration team, manage priorities, and make sure important tasks, customer follow-ups, and daily processes don't fall through the cracks.
This isn't a role where you'll be sitting around waiting to be told what to do.
We're looking for someone who takes ownership, thinks ahead, and enjoys being at the centre of a busy business.
What You'll Be Doing
Coordinating daily priorities and workloads across the CSR team
Supporting the team with customer enquiries, complaints, and escalations




Completing end-of-day invoicing, payments, receipts, and sales reconciliation
Monitoring KPIs, reports, outstanding tasks, and customer follow-ups
Supporting dispatch and scheduling during busy periods
Managing shared inboxes, customer correspondence, warranties, and reviews
Assisting with staff onboarding, vehicle servicing, equipment records, uniforms, and PPE
Maintaining accurate information within ServiceTitan
Helping improve and implement new systems and processes
Providing day-to-day support to the Business Manager, Dispatch Manager, and Director
About You
You'll be a great fit if you:
Have experience in administration, customer service, office coordination, or team leadership
Are confident coordinating people and priorities
Take ownership and follow tasks through to completion
Are organised, calm under pressure, and comfortable in a fast-moving environment
Communicate clearly and confidently with both customers and management
Are comfortable working with reports, KPIs, numbers, and business systems
Bring energy, accountability, and a strong work ethic
Experience within trades, construction, field services, or ServiceTitan would be highly regarded, but isn't essential.
What's in It for You
Competitive salary based on experience
Career Development & Growth within
Real responsibility and the opportunity to make the role your own
Friday Fun-Lunch (we are foodies around here)
Access to the best systems & efficiencies.
A modern, newly renovated office.
#J-*****-Ljbffr

📌 Business Administrator (Melbourne)
🏢 Neighbourhood Plumbing
📍 Melbourne