Customer Success Manager at InfoSum.

About the role

We are looking for a dedicated skilled to join our team in Sydney to help clients maximize the value of our data collaboration technology. You will serve as a primary point of contact, ensuring our users effectively implement our clean room and privacy-focused solutions to drive their business growth.

Key facts
Location: Sydney
Engagement: Full-time

What you'll do
Manage a portfolio of clients to ensure they achieve their objectives using our data collaboration platform
Guide customers through the onboarding process and ongoing usage of our Private Path and Beacons products
Act as a bridge between client needs and our internal product teams to improve service delivery
Monitor account health and identify opportunities for deeper platform adoption

Requirements




Proven experience in a customer-facing or account management role within the software or data industry
Solid understanding of data privacy, clean room technology, or advertising technology ecosystems
Ability to communicate complex technical concepts to non-technical stakeholders
Demonstrated success in managing client relationships and driving retention

Skills & tools
Data collaboration platforms
Data clean rooms
Private Path technology
Beacons product suite

Practical notes
Benefits include a market-competitive salary, private medical insurance via Bupa, and Help at Hand support
Employees receive 25 days of holiday per year
The role includes access to the WPP pension scheme
We offer flexible working arrangements as part of our commitment to a people-first culture
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📌 Customer Success Manager City Of Sydney
🏢 Infosum
📍 City of Sydney