Service Manager - Multi-Franchise DealershipMotus Ballarat is seeking an experienced, energetic, and commercially minded Service Manager to lead our multi-franchise service operation.
This is a pivotal leadership role responsible for driving customer experience, operational excellence, and team performance across a diverse and growing dealership.We operate in a fast-paced, high-volume environment where standards are high, expectations are clear, and results matter - especially when it comes to OEM Customer Satisfaction (NPS) and long-term customer retention.About the RoleAs Service Manager, you will take full ownership of the service department, leading a team across both front-of-house and workshop operations.
You'll be responsible for delivering a seamless customer journey from booking to vehicle delivery, while ensuring the workshop runs efficiently, profitably, and in line with manufacturer expectations.This role is heavily focused on customer experience, process discipline, and team leadership, with a strong emphasis on achieving and maintaining OEM NPS targets across multiple brands.Key ResponsibilitiesLead, mentor, and develop a high-performing team of Service Advisors and TechniciansDrive OEM NPS performance through consistent delivery of exceptional customer experiencesOversee daily workshop operations, productivity, and efficiencyManage workflow using structured systems and processesEnsure all customer interactions are transparent, transparent,



and professionalMonitor and improve service retention and repeat businessMaintain strong communication between service, parts, and sales departmentsEnsure compliance with manufacturer standards, audits, and reporting requirementsManage department profitability, including labour sales, efficiency, and cost controlIdentify opportunities to improve processes, systems, and overall performanceSystems & ToolsYou will be working within a modern, structured service environment using:Xtime - service scheduling and workflowPodium - customer communication and reviewsTriage processes - to manage bookings, workflow, and customer flowExperience with these systems (or similar) will be highly regarded.What We're Looking ForProven experience as a Service Manager or Fixed Operations ManagerStrong track record in delivering high NPS / CSI resultsDemonstrated leadership capability - able to build, coach, and hold a team accountableHighly organised with strong operational disciplineCommercially aware with the ability to manage profitability and performance metricsExcellent communication skills with customers and internal teamsAbility to thrive in a high-volume, fast-paced environmentA hand-on leader who leads from the frontWhat We OfferCompetitive salary package + performance incentivesA high-performing dealership environment with strong volume and opportunityOngoing training and development across multiple brandsCareer progression opportunities within a national dealership groupThe opportunity to lead and shape a critical department within the business
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📌 Service Manager - Multi-Franchise Dealership (Ballarat)
🏢 Motus Ballarat
📍 Ballarat