You've put in the hard yards, built your skills across different businesses, and mastered your craft.
Now it's time to take the next step and lead your own service department, building systems, developing a team, and creating exceptional customer outcomes.We are seeking an experienced and technically minded Service & Technical Manager to lead and commercially grow our service department based in Nunawading.This role is responsible for the leadership, development and profitability of the service function, ensuring the delivery of high-quality technical support and customer service while building scalable systems and processes across the business.Working closely with a small team, you will oversee service operations, contractor networks, preventative maintenance programs and service performance, while driving continuous improvement across the department.Key ResponsibilitiesService Department LeadershipLead and manage the service department to ensure high standards of customer support and service deliveryDevelop and maintain efficient service workflows and operational processesMonitor service response times, job completion and department performance metricsSupport and guide the Service Coordinator in day-to-day operationsService ProfitabilityDevelop and manage a profitable service cost centre across labour, spare parts and freightMonitor service margins and identify opportunities to improve profitabilityReview labour rates, contractor costs and pricing structuresEnsure efficient invoicing and cost recovery processesPreventative Maintenance ProgramsDevelop and manage preventative maintenance programs for customersWork closely with the sales team on post-sale maintenance agreementsImprove program performance, retention and customer engagementContractor & Service Network ManagementBuild and maintain a strong national contractor networkOversee contractor onboarding, training and performanceEnsure compliance documentation is maintainedCoordinate contractor training,



technical updates and service bulletinsManage contractor consignment stock arrangements and replenishment processesWarranty & Supplier ManagementOversee warranty claim processes and supplier recoveriesManage relationships with equipment manufacturers regarding service issues and technical updatesEnsure service standards align with supplier expectations and customer requirementsCustomer Service & Continuous ImprovementEnsure industry-leading customer support and service outcomesManage escalated service issues and complex technical casesIdentify and implement improvements to service systems, workflows and technologyDevelop and document best-practice service procedures within company SOPsAbout YouYou are a proactive and solutions-focused leader with strong operational and commercial capability.
You thrive in a fast-paced environment and are passionate about building high-performing service operations.Skills & ExperienceProven experience as a Service Technician or a background in electrical or technical services.Strong leadership and team management capabilityCommercial understanding of service profitability and cost controlExperience managing contractor networks and service operationsStrong organisational and operational management skillsTechnical understanding of equipment and service processesExcellent problem-solving and customer relationship management skillsAbility to manage competing priorities and drive continuous improvementWhat We OfferOpportunity to lead and shape a growing service departmentSupportive and collaborative team environmentLong-term career growth within a specialised industryA varied and hands-on leadership roleOngoing development and continuous improvement opportunitiesWhy Join Us?
You'll be joining a close-knit, high-performing team where your contribution directly impacts customer satisfaction, operational performance and business growth.
This is an prospect to build and lead a scalable service operation while making a genuine impact within the business.
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📌 Service & Technical Manager (Victoria)
🏢 Meris Food Equipment
📍 Victoria