At Tennis World, tennis is our focus and our passion, and we are committed to ensuring the sport is easy to access, enjoyable to play, and offers engaging programs wherever weoperate.Our programs open many doors in growing grassroots participation and offers a fantastic range of programs that combines tennis, fitness, and fun into the one.
To help us in achieving our plans we are looking for aTennis World Managerto join our team at Tennis WorldSydney Olympic Parkonapermanent basis.
We believe tennis is a sport that is open for all, and we want our team to reflect the communities we work and play in.
TennisAustraliastronglyencourage women, Aboriginal and Torres Strait Islander people, people who identify as LGBTQI, people with a disability and people from culturally diverse backgrounds to apply.
About the role The roleis responsible forthe effective and efficientmanagement and operations of the day-to-dayTennisWorldbusinessof the site.This role will oversee the CustomerService, Coaching and Programs team and ensure all aspects of operations are delivered in a friendly andeffective manner.
The Tennis World Manager role encompasses day to day oversight of customer service delivery, coaching delivery and enrolments, retail,merchandiseand cafefulfilment,membershipand programs administration,Tournamentsandoverall business performance and operations.
In this role you will:



Lead the day-to-day operations of one of Australia's premier tennis facilities,the NSW State Tennis Centre,overseeing customer service, coaching programs, memberships,cafe,retail,tournamentsand overall business performance.
Drive business growth through strategic planning,financial management, customer retention initiatives and the delivery of exceptional member and participant experiences.
Inspire and develop a diverse team across customer experience, coaching and operations, fostering a high-performance culture focused on service excellence and continuous improvement.
Partner with Tennis NSW, Tennis World leadership and key stakeholders to deliver world-class venue operations,maintainindustry-leading standards and achieve commercialobjectives.
Manage a thriving tennis ecosystem including coaching pathways, memberships, leagues, retailservicesand events, creating engaging experiences that grow participation and strengthen the Tennis World brand.
Perform an event role whererequiredduring the Summer of Tennis.
About you To be successful in this role you willhave: KnowledgeofTennis Programs, formats,pathwaysand systems (such as UTR platform) Tertiary qualification in sports and venue management orsimilar(preferred) Extensive knowledge ofvenue operation and sport / leisure industry
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📌 Tennis World Manager (New South Wales)
🏢 Tennis Australia
📍 New South Wales