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About SchoolsOUT
At SchoolsOUT, we are passionate about delivering exceptional quality care for children and providing strong operational support to our services and families.
We are a rapidly growing organisation operating across multiple locations including the Macedon Ranges, Mitchell Shire and the Echuca/Riverina region and we are building a team that matches our ambition.
We do not just want someone to fill a seat.
We want someone who takes
genuine pride in their work
, holds themselves to a high standard, and thrives when they are trusted with real responsibility.
If that sounds like you — keep reading.
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About the Role
Position:
Service Support Administrator
Location:
New Gisborne (office-based, 5 days per week)
Hours:
Monday–Friday | 9:00am–5:00pm
(Some flexibility required during school holiday periods — e.g. 8:00am–5:00pm)
Pay Rate:
$38 per hour
This is not a role for someone looking for a quiet, predictable nine-to-five.
This is a
pivotal, high-responsibility position
at the heart of our operations and the right person will love it for exactly that reason.
As our Support Service Administrator, you will work closely alongside the Operations Manager as a trusted right-hand, ensuring the smooth and productive running of our services across all locations.
You will be the person who keeps things moving, catches what others miss, and brings calm, capable energy to a fast-paced environment.
Future Flexibility:
We believe in rewarding commitment and performance.
Once you are established in the role and systems are embedded, we are open to exploring
work from home arrangements
for the right candidate.
We want our team to thrive and we know that flexibility plays a big part in that.
What You Will Be Doing
- Acting as the
primary administrative support
to the Operations Manager and leadership team
- Supporting Area Managers and Coordinators with enrolments, bookings, rostering, timesheets, debt reporting, CCS and family communications
- Serving as the
first point of contact
for emails, phone calls,



OWNA notifications and general enquiries managing these efficiently and professionally
- Maintaining and managing
compliance documentation
, staff records and medical documents to ensure everything is accurate, current and audit-ready at all times
- Running and preparing
operational, compliance and administrative reports
as requested
- Supporting
marketing and communications
including newsletters, flyers, family updates and website content
- Assisting with
recruitment, onboarding and induction
documentation
- Monitoring and maintaining service compliance systems in line with the
National Quality Framework and Family Assistance Law
- Supporting continuous improvement initiatives including family surveys and process improvements
- Assisting with administrative and operational projects as delegated by the management team
Who We Are Looking For
We will be straightforward this role requires someone who is
self-motivated, detail-driven and genuinely committed
to doing excellent work.
We have a lot happening across our organisation and we need someone who can keep up, step up and take ownership without needing to be micromanaged.
You are the right person if you:
- Have
proven administration experience
(minimum 2 years essential)
- Bring
experience with Child Care Subsidy (CCS)
and childcare or OSHC administration (highly regarded — training available for the right candidate)
- Are
exceptionally organised
with outstanding attention to detail
- Can manage competing priorities and large volumes of work
without dropping the ball
- Communicate confidently and professionally in writing and in person
- Are
proactive by nature
you identify what needs to be done and you do it




- Handle confidential records and compliance documentation with discretion and accuracy
- Are confident using
Microsoft Excel, Word, SharePoint and Teams
- Have a
creative eye
and interest in marketing and communications (highly valued)
- Hold a valid
Employee WWCC
(or are willing to obtain one)
- Have your
own reliable transport
This Role Is NOT For You If...
- You need constant direction or supervision to stay on task
- You are not comfortable with compliance, documentation and detail-heavy work
- You are looking for a role where every day is the same and the pace is slow
- You are not ready to take genuine ownership of your responsibilities
We say this respectfully we want the right person to thrive in this role, and that means being honest about what it requires.
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Why Join SchoolsOUT?
-
$38 per hour
-
Future work from home flexibility
— available to the right candidate once established and performing strongly in the role
-
95% childcare discount
for children attending our programs
-
Birthday leave
— because your birthday should be celebrated!
-
Ongoing professional development
and training support
-
Employee Assistance Program (EAP)
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Uniform provided
-
Social catch-ups
and a genuinely supportive team culture
-
Real opportunity to grow
with a rapidly expanding organisation
- Recognition for your efforts and achievements
How to Apply
If you are ready to bring your skills, drive and dedication to a role where you will genuinely make a difference —
we would love to hear from you.
Please submit your
resume and a cover letter
outlining why you are the right person for this role.
> Applications without a cover letter will not be considered.
We are looking for people who are serious about this opportunity — your cover letter is your first chance to show us that.
For any questions about the position, please contact
Shanae (Operations Manager)
on
**********
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SchoolsOUT is committed to the safety and wellbeing of all children and young people.
All applicants must be willing to undergo relevant screening checks.

📌 Service Support Administrator (Bendigo)
🏢 School's OUT
📍 Bendigo