Volgren was established in **** and is Australia's largest and most successful bus body builder with three manufacturing facilities located in Queensland, Victoria and Western Australia with Aftersales facilities across four states including VIC, QLD, WA and New South Wales.Volgren builds bus bodies for the world's leading chassis manufacturer's including Volvo, Scania, Mercedes, MAN and most recently we delivered Queensland's first 'E' bus on a BYD chassis.Our uncompromising manufacturing standards, class leading technology and our unmatched after sales service ensure our customers can trust in our product.Our focus is to provide great working and learning opportunities to passionate people who are ready to walk with us towards growth, progress and transformation.
We are a bunch of people who really love what we do, champion ideas and innovation, get around each other and strive for quality.Our focus is to provide a safe working environment with multiple opportunities for passionate and enthusiastic people who want to improve and hone their skills whilst learning about the manufacture of transport of the future - Electric Vehicles.Our values include:Respect and Appreciation of PeopleMaking it Happen with ExcellenceCustomer SatisfactionEthics and IntegritySustainabilityTeamworkBENEFITSThe opportunity to build on your current skills and open further doors in the manufacturing industry.Continue to be a part of a growth orientated global organisation.Local and international career opportunities with Volgren Australia and MarcopoloContribute to the local content supported by the governmentAbility to work within a close team environmentOpportunity to travel interstate24/7 Free access to our Employee Assistance Program (EAP)Free onsite parking availableABOUT THE ROLEWe are currently looking for an Administration Assistant to join our Aftersales facility in Dandenong.
Providing administrative and operational support to the After Sales business nationally.
The role is accountable for warranty administration, service planning coordination, customer communication, reporting, and invoicing.ESSENTIAL DUTIES AND RESPONSIBILITIESProvide professional and timely responses to customer enquiries via phone, email, and in person.Administer all warranty claims nationally.Monitor warranty performance, identify trends, recurring failures, and cost drivers.Coordinate national service schedules, technician allocations, customer bookings, and resource planning activities.Prepare and process service invoices, purchase orders, timesheets, and customer billing documentation.Coordinate general office administration, and facility administration as required.Assist with debtor management, and resolution of customer invoice queries.Create, monitor, and close service work orders.COMPETENCIESMicrosoft Office Suite (Excel, Word, PowerPoint and Outlook)Excellent verbal and written communication skillsAbility to work independently and in a flexible team environmentAbility to multi-task and deliver to deadlinesA high degree of attention to detailQUALIFICATIONS/EXPERIENCECertificate IV or Diploma in business Administration, Operations Management, Logistics, or equivalent experiencePrevious Experience in After Sales, Service Operations, Manufacturing,



or transport industries is preferred but not essentialExcellent phone communication with a explicit speaking voiceExperience with scheduling and planning systems – Preferred but not essentialEpicor or MRP system experience – Preferred but not essentialThis position also requires the applicant to undertake a pre-employment medical which includes a drug and alcohol analysis, musculoskeletal evaluation and hearing test.Applicants must have the right to work and live in Australia.Applications close on 17th July ****OUR DIVERSITY AND INCLUSION COMMITMENTVolgren is an equal opportunity employer and is committed to attracting and developing an inclusive and diverse workforce that reflects the community we serve.As an Inclusive employer we welcome applicants from diverse backgrounds such as Aboriginal and Torres Strait Islander people from Indigenous Business Sectors, people of all genders including those who identify as LGBTQIA, people with a disability and from disability enterprises, people from Sustainable Regions, Disadvantaged Sectors and Social Enterprises and people from culturally and linguistically diverse backgrounds.We are committed to treating every application objectively, follow a coherent screening and interview process and we hire based on attitude, skill and merit.
**PLEASE NOTE: Due to a high volume of applicants, only short listed candidates will be contacted.
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📌 Service Centre Administrator (Victoria)
🏢 Volgren
📍 Victoria