We are looking for a Desktop Support Analyst to join our IT team in Melbourne.
This is a great opportunity for someone with experience in Service Desk or Desktop Support who is looking to further develop their hands‐on technical skills in a global professional services environment.Working closely with end users, IT colleagues and service delivery teams, you will provide frontline support across desktop, hardware, software and collaboration technologies.
You'll play a key role in ensuring employees have the tools and support they need to work effectively, while contributing to the ongoing improvement of our IT services and systems.This position offers excellent exposure to a broad range of technologies and business operations, with opportunities to collaborate with teams across Australia and globally while developing your career within a supportive IT environment.Key responsibilities include:Provide desktop and application support to end users, resolving technical issues and service requests in a timely mannerManage and maintain support tickets, ensuring accurate documentation and adherence to service level expectationsSupport the configuration, deployment and maintenance of desktop hardware, software and mobile devicesCoordinate IT onboarding and offboarding activities for employees, including equipment provisioning and account setupPerform routine system maintenance, health checks and operational administration activitiesAssist with the management of IT equipment lifecycle activities, including asset tracking and replacement programsSupport meeting room technology, audio visual equipment and collaboration toolsEscalate and liaise with external vendors and specialist IT teams where requiredParticipate in IT projects and initiatives, providing operational and technical support as neededContribute to the development and maintenance of IT documentation,



knowledge articles and operational proceduresCollaborate with local and global IT teams to continuously improve service delivery and customer experienceSupport technology best practices, security requirements and corporate IT standardsAbout You:You are a customer-focused and technically minded IT professional who enjoys problem-solving and helping others.
You thrive in a collaborative team environment and are looking to build your career within a supportive and quick‐paced technology function.You will bring:Minimum 2 years' experience in a Desktop Support, Service Desk or IT Support roleExperience supporting Windows desktop environments, Microsoft Office applications and end-user devicesStrong troubleshooting and problem‐solving skills across hardware, software and user‐related issuesExperience working with ticketing systems and managing support requests through to resolutionExcellent customer service skills with a passion for delivering a positive user experienceStrong communication and interpersonal skills, with the ability to build effective relationships across the businessAbility to prioritise workloads and work independently with minimal supervisionExperience configuring and deploying desktop hardware and software is desirableAwareness of IT service management principles and operational best practicesAbility to work effectively within geographically dispersed and virtual teamsA valid driver's licence and willingness to travel occasionally to regional and interstate officesAustralian Citizenship or Permanent Residency (visa sponsorship is not available for this position)About StantecThe Stantec community unites over 34,000 employees working in over 450 locations across six continents.
We're designers, engineers, scientists, and project managers, innovating together at the intersection of community, creativity, and client relationships.
We collaborate across disciplines and industries to bring buildings, energy, resources, water, environmental, transport and infrastructure projects to life.
Our work from initial project concept and planning through design, construction, and commissioning begins at the intersection of community, creativity, and client relationships.Stantec is a place where the best and brightest come to build on each other's talents, do exciting work, and make an impact on the world around us.
Join us and redefine your personal best.What we offerAlong with a competitive salary we offer many other benefits to ensure your professional development & wellbeing is ongoing.Genuine Flexible Working Arrangements - Including work from home opportunities, provision for school term contracts, job sharing and part time employment.Option to purchase up to 4 weeks additional leave.Learning and Talent Development Programs - Including Global programmes, online learning and on-the-job learningMentoring for your own development and the opportunity to mentor othersA friendly team environment, with dedicated and enthusiastic staff committed to producing high quality service and deliverablesProfessional MembershipsSalary Continuance Insurance (SCI)Mental Health and Wellbeing ProgramsService Recognition AwardsEmployee Assistance Program
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📌 Desktop Support Analyst (Melbourne)
🏢 Stantec Australia
📍 Melbourne