Epping, Melbourne VICAdministration & Office SupportFull TimeNational Safe & Security Pty LtdEpping, Melbourne VICAdministration & Office SupportFull TimeService CoordinatorAbout UsNational Safe & Security Pty Ltd is an Australian-owned leader in high-security solutions, specialising in safes, vaults, strongrooms, ballistic-rated doors and windows, custodial products, and locksmithing services.Operating nationally across banking, government, custodial, commercial, and high-risk environments, NSS delivers custom-built security solutions backed by a modern manufacturing facility based in Victoria.At National Safe & Security, we don't just cut keys — we build security.About the RoleWe are seeking an organised and proactive Service Coordinator to join our growing team based in Epping, Victoria.This role is responsible for scheduling and coordinating day-to-day service operations, allocating technicians and subcontractors, managing client communications, and ensuring service works are delivered safely, efficiently, and on time.You will be a key point of contact between clients, field technicians, suppliers, and internal departments while supporting a quick-paced national service operation.Key ResponsibilitiesSchedule daily service, maintenance, breakdown, installation, and reactive worksAllocate technicians, subcontractors, vehicles, and equipment across AustraliaCoordinate technician diaries and optimise schedules to maximise efficiencyManage incoming service requests and client communicationsMonitor job progress from allocation through to completionCoordinate site access, inductions,



permits, and compliance documentationRaise, schedule, and manage work orders within AroFloReview technician service reports, paperwork, and timesheetsAssist with quotations, purchase orders, invoicing, and reportingCoordinate procurement of locks, hardware, consumables, and project materialsLiaise with suppliers and clients to ensure service delivery commitments are achievedSupport service delivery across banking, custodial, government, retail, and commercial clientsSkills & ExperiencePrevious experience as a Service Scheduler, Service Coordinator, Dispatcher, or in a similar administration roleStrong scheduling, planning, and organisational skillsAbility to manage multiple competing priorities in a fast-paced environmentExcellent communication and customer service skillsHigh attention to detail and problem-solving abilityProficient in Microsoft Office and service management softwareExperience using AroFlo or similar job management systems is highly regardedExperience within security, construction, trades, facilities management, or technical services is advantageousWhat We OfferFull-time permanent positionModern office and manufacturing facility in Epping, VICSupportive and growing team environmentOpportunity to work with major national banking, government, and commercial clientsCareer development within a rapidly expanding Australian-owned businessDiverse and interesting work within the high-security industryOngoing training and opportunities for career progressionLocationEpping, Victoria
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📌 Service Coordinator (Victoria)
🏢 National Safe & Security
📍 Victoria