14d ago , from Belgravia Health and LeisureGreat career paths and development with an entrepreneurial organisationFree facilityaccessOpportunity to make a real differenceto our communityThis is a great opportunity for a passionate and friendly leader who enjoys delighting our members and visitors.The RoleAs theSales & Guest Experience Manageryou will be a strong people leader who will be responsible for the recruitment, ongoing training and development of all Guest Experience staff to meet current member and program enrolment sales targets and KPIs.
You will deliver and drive exceptional customer service and a culture of innovation.You will develop and execute plans through engagement with the leadership team and key stakeholders.
With strong business acumen, experience in sales and delivering exceptional customer service you will continue to drive the overall experience of our guests.The Guest Experience Manager's key accountabilities include:Meet monthly new member and program enrolment targets and associated KPIsMeet monthly retail budgets and stock control KPIsMaintain NPS and mystery shop scores in line with KPIs adopted by Belgravia LeisureWork with and support the Centre Manager to implement corrective action plans, specifically related to meeting monthly membership and program enrolment targetsIn consultation with the Centre Manager, set new member and growth targets on a daily/weekly/monthly basisLead by example by provide exceptional customer centric guest experiences in person and over the phone to existing and prospective members and guestsProcess memberships and data entry in line with company processesApply sound cash handling principles and use of Point of Sale (POS)



systemsSet rosters in line with the business budgets and the four principles of time and attendanceEssential Skills and Qualifications:National Police CheckWorking with Vulnerable PeopleCurrent CPR CertificateCurrent First Aid Certificate (Level 2)Legal working rights in AustraliaThe CompanyBelgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia.
Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen.
With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.If you are a passionate person who realises the tremendous opportunity that this role offers and want to utilise your skills and passion in a health, aquatics and leisure environment, we want to hear from you!
We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.We are committed to providing a child safe environment.
Please refer to ourchild safety framework.
Successful applicants will be required to obtain a national police check and a Working with Children check.
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📌 Sales & Guest Experience Manager (Melbourne)
🏢 Belgravia Group
📍 Melbourne