Level 2 Support Engineer - Melbourne's Most Decorated MSPSIAX Computing Solutions has been keeping Australian businesses running since ****.
Based in Hallam, we're a Microsoft Solutions Partner, ISO *****-certified, and ranked #1 MSP in Australia & New Zealand on the Channel Futures MSP 501 - a list we've made three years running.
We serve clients in healthcare, not-for-profit, and professional services, and we take that responsibility seriously.We're a tight team that punches well above our weight.
If you want to work somewhere your contribution actually matters - and where you'll be surrounded by people who care about doing the job properly - read on.The RoleWe're looking for a capable and confident Level 2 Support Engineer to join our managed services team.
You'll be resolving complex technical issues and ensuring our clients experience the seamless, responsive IT support they've come to rely on.This is a hands-on role with variety.
No two days look the same, and you'll build real depth across a broad technology stack.You'll be based in office at our Hallam office five days a week, working closely with the team in person.What You'll Be DoingTriaging and resolving support tickets across hardware, software, networking, and Microsoft 365 environmentsTroubleshooting Windows Server, Active Directory, Azure AD and endpoint issuesSupporting client onboarding, device provisioning,



and system configurationCollaborating with senior engineers on infrastructure projects and client solutionsDocumenting technical resolutions clearly in our PSACommunicating professionally with clients - you're often their face of ITParticipating in after-hours support rotation as requiredWhat We're Looking For2-4 years of experience in a Managed Service Provider or similar IT support environmentStrong working knowledge of Microsoft 365, Azure, Windows Server, and networking fundamentals (TCP/IP, DNS, DHCP, VPNs)Experience with ticketing/PSA tools - HaloPSA a bonusGenuine problem-solving instinct - you dig in rather than pass it onClear, professional communication with both technical peers and non-technical clientsRelevant certifications welcomed: Microsoft (MD-102, AZ-104, MD-102, SC-300)What SIAX OffersCompetitive salary package commensurate with experienceCollaborative, no-politics team cultureExposure to a genuinely diverse client base across healthcare, manufacturing and professional servicesClear career pathway into senior engineering and specialisationOngoing training and certification supportStable, established business - 40+ years in the industry and still growingWhy This Role, Why NowWe're growing - intentionally and carefully.
We're not hiring to fill a seat; we're hiring because we want to extend the quality of what we deliver to more clients.
If you're a Level 2 engineer who's ready to grow into something more, SIAX is a place where that can happen.The position is full time Monday - Friday, 9am to 5:30pm.Applicants must have a valid driver's licence and their own vehicle.
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📌 Level 2 Support Engineer — Melbourne'S Most Decorated Msp (Victoria)
🏢 SIAX Computing Solutions
📍 Victoria