Harbour City Family Practice is seeking a Medical Receptionist to join our team on a casual basis.
This is an essential frontline position that plays a vital role in delivering exceptional patient experiences and supporting the smooth operation of our medical practice in Gladstone, QLD.
As a Medical Receptionist, you will be the first point of contact for patients, managing appointments, enquiries and administrative tasks that directly impact patient satisfaction and clinical efficiency.
This role is fundamental to maintaining the professional standards and welcoming environment our practice is known for.What you'll be doingGreeting patients with professionalism and warmth, ensuring they feel welcome and valuedManaging appointment scheduling, cancellations and rescheduling using practice management systemsHandling patient enquiries via phone, email and face-to-face interactions with accuracy and courtesyProcessing patient registrations and maintaining accurate medical records and administrative documentationCollecting patient fees, processing payments and managing cash handling procedures securelyCoordinating with clinical staff to ensure patients are prepared for appointments and consultationsManaging waiting room operations and maintaining a clean, organised and professional environmentResponding to patient concerns and complaints with empathy, escalating issues appropriately when necessaryPerforming general administrative duties including filing, data entry and correspondenceSupporting the practice with additional duties as required to ensure efficient operationsWhat we're looking forPrevious experience working as a medical receptionist or in a similar healthcare administrative roleStrong proficiency with medical practice management software and general computer applicationsExcellent communication skills, both verbal and written,



with the ability to interact professionally with diverse patients and staff membersWell-developed organisational skills with the ability to prioritise multiple tasks in a fast-paced environmentDemonstrated customer service excellence and a genuine commitment to patient care and satisfactionAbility to handle sensitive and confidential information with discretion and in compliance with privacy regulationsProfessional telephone etiquette and robust interpersonal skillsReliability and flexibility, with the ability to work varied casual shifts as requiredCurrent knowledge of privacy legislation, particularly the Australian Privacy Act and Health Records Act, is highly desirableCertification in healthcare administration or medical reception is preferred but not essentialWhat we offeryou will benefit from competitive hourly rates and the flexibility of casual work arrangements.We prioritise the professional development of our staff and are happy to provide training and support to enhance your skills and knowledge.You will join a dedicated healthcare team that values your contribution and recognises the importance of the receptionist role in delivering quality patient care.We maintain a respectful, inclusive workplace environment where every team member is appreciated and supported.About usWe are a dedicated healthcare provider committed to delivering high-quality medical services to the Gladstone community.
We pride ourselves on maintaining professional excellence, patient-centred care and a collaborative team environment.
Our practice is built on the values of integrity, compassion and continuous improvement, ensuring that every patient receives the care and attention they deserve.
We are an established provider trusted by our community and are proud of the positive relationships we build with our patients every day.
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