Full Training provided with ongoing development opportunitiesCBD LocationBe part of an inclusive, diverse, and well-supported team cultureThe Role:We are looking for a confident,resilient, call centre professional to join our Centralised Service team.
Based in our Brisbane CBDContactCentre, this role willplay a critical part in ensuringour customers across AUand NZhave paid their accountwithin the pre-agreed companytimeframe, contacting them via email, SMS, inbound or outbound calls.If you are confident in handling challenging conversations, naturally resilient and empathetic, and enjoy solving problems, this could be the role for you.Our Contact Centre consistently produces incredible engagement scores year on year – you will be joining a vibrant, supported, well-performing team.Shift hours will be:Monday: 8.30am - 5pmTuesday to Friday: 9am - 5pmDays Off: Saturday and SundayKey responsibilities:Assistour customers to make payment exhausting all methods to mitigate the chance of them falling through the debtor plan/bad debtresulting in the auction of their unit orbad debt being raised against them.Ensure that accuratetracking,payments and follow-ups are made to give the customer every opportunity to make payment.Ensure that all Arrears Escalations (Post-Auction/Final Outcome Advisal) are actioned and communicated respectfully with empathy within agreed time scales.Take ownership of auction set up – initiate contact with centres and work with them in order tocreate fast turnaround auctions withaccurateinformation.About You:Demonstrated success in complaints resolution.Previousexperience in an environment handlingpotentially vulnerable customers (egdomestic violence, severe financial hardship).




Excellent communication skills with emphasis on listening, negotiation and influencing (objection handling).
Strong service focus with an ability to resolve customer complaints / problems.Demonstratedresilience to handle tough conversations.Demonstrated ability to contribute as a member of high performing team.About UsEstablished in ****, National Storage is a leading self-storage operator across Australia and New Zealand, with over 300 centres, 100,000+ customers, and a highly acquisitive growth strategy.If you are looking to be part of a outstanding company doing great things, we'd love to hear from you!
Benefits of Working with Us:Permanent role with an industry leader.Structured training with a continued focus on developmentGenerous company paid parental leaveDiscounts on a range of storage services including units and merchandiseUnique wine offers and discounts through our subsidiary company Wine Ark24-hour wellbeing support for you and your family through our Sonder partnershipReimbursements for approved wellbeing services under ourWellNS Wallet ProgramExclusive discounts on a range of leading retailers, hotels, restaurants and moreAbility to earn referral incentivesPlease note, applicants may be subject to pre-employment checks which can include reference checks, medical checks and, with consent, police background checks.
Please note that people with criminal records are not automatically barred from applying for this position.
Each application will be considered on its merits.
For this role, only those candidates with the eligible right to work will be considered.Please note that this role is being sourced directly through National Storage and agency submissions will not be considered unless requested.
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📌 Centralised Service Team Member (Customer Service & Arrears Handling) (Brisbane)
🏢 National Storage
📍 Brisbane