Visitor Experience Officer – Sarina Sugar ShedMackay Regional Council is seeking experienced and customer-focused Visitor Experience Officers to support the day-to-day operations of the Sarina Sugar Shed, one of the region's most popular visitor attractions.This is a casual role that delivers high-quality visitor experiences through guided tours, café and retail service, product sampling, point-of-sale transactions and administrative support.
The position also plays an key role in promoting the Sarina Sugar Shed and building strong relationships with visitors, volunteers and tourism stakeholders.Key ResponsibilitiesDeliver engaging, safe and informative guided toursProvide café service including food preparation, coffee and beveragesDeliver retail and point-of-sale service, including cash handling and reconciliationMaintain stock control, merchandising and visual displaysRespond to tour bookings, wholesale enquiries and general customer enquiriesSupport administrative functions using booking and sales systemsEnsure Responsible Service of Alcohol requirements are metAssist with stakeholder and tourism operator engagementUphold workplace health and safety standards at all timesEssential RequirementsQualificationsCurrent QLD "C" Class Driver Licence or interstate equivalent (with ability to transfer to QLD within three months of commencement)Responsible Service of Alcohol (RSA)



certificateBasic Food Safety Certificate (or willingness to obtain upon commencement)ExperienceMinimum 5 years' experience in tourism, hospitality or retail environmentsDemonstrated experience delivering high-quality customer serviceSkillsStrong interpersonal skills with the ability to engage across a broad range of audiencesWell-developed communication skills, both verbal and writtenStrong organisational skills with attention to detailAbility to work independently, manage competing priorities and resolve routine issuesPositive, friendly and adaptable approach to workCommitment to continuous improvement and quality service outcomesKnowledgeSound computer skills, including Microsoft Office and Point of Sale (POS) systemsSpecial RequirementsAvailability to work an Any 5 out of 7 rosters (with the occasional weekend)DesirableCurrent First Aid CertificateExperience in the sugar or craft beverage industryKnowledge of the tourism industry and regional attractionsExperience using online booking systemsDemonstrated ability to promote and sell merchandiseWhy Join Mackay Regional Council?
Hourly rate of $***** + casual loadingMembership to lifestyle benefits program including corporate discounts.Study and assistance programs for career development.Learning and career development opportunities.Employee Assistance Program.Employee health and wellbeing initiatives.Active Social Clubs.Supportive and fun team environment
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📌 Visitor Experience Officer - Sarina Sugar Shed (Queensland)
🏢 Council Jobs
📍 Queensland