About UsYarra Valley Estate is a unique eco-conscious venue nestled in the Yarra Valley, offering caravan storage, accommodation, and a thriving Edible Forest.
Set on serene grounds, we provide a welcoming, nature-connected setting for a wide range of clients and guests.
We pride ourselves on our holistic approach to hospitality and sustainability.Position SummaryWe are seeking a highly organised, proactive, and customer-focused Administrative Assistant/Receptionist to support the smooth operation of our venue.
This role is responsible for front desk management, accommodation bookings, and delivering exceptional guest experiences.
You will also support our Caravan Storage and Edible Forest teams, assist with hospitality services, and handle general administrative tasks.Key Responsibilities & FunctionsReception & Customer ServiceGreet and welcome visitors, clients, and vendors with a warm and professional demeanorManage phone, email, and walk-in enquiries promptly and courteouslyAssist guests with accommodation check-ins and check-outsHandle service requests and reservations across departmentsMaintain a clean, organised, and inviting reception areaAdministrative SupportProvide admin support across all YVE departmentsPrepare and distribute correspondence, invoices, receipts, and service updatesMaintain accurate records of contracts, bookings, and paymentsData Entry & Record KeepingMaintain and update databases for accommodation, caravan storage, and the Edible ForestAccurately log client interactions, contracts,



and transactionsAssist with generating reports on facility use, trends, and customer feedbackFacility CoordinationSupport coordination of maintenance for storage areas and Edible ForestLog and elevate facility-related issues and client concerns as neededPerformance AreasCustomer ServicePrompt response times and appointment schedulingEfficient check-ins/outs and problem resolutionPositive customer feedback and satisfaction metricsSupport for tour and event coordinationAdministrative AccuracyHigh standard of data entry and document managementTimely processing of invoices and paymentsTeamwork & CommunicationSupport achievement of sales and operational targetsEffective reporting and forecastingSupport front of house team with hospitality when needed.Training & DevelopmentActive participation in team development initiativesCommitment to personal learning goals and upskillingOpenness to feedback and process improvementRequirementsProficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)Excellent written and verbal communication skillsStrong attention to detail and time managementAbility to lift and carry materials as neededPreferred ExperienceExperience using Xero for account managementPrevious hospitality or reception experience highly regardedIf you are passionate about guest service, have a keen eye for detail, and thrive in a dynamic, eco-focused environment, we would love to hear from you.Must live local to the Yarra Valley up to 1 hour drive.
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📌 Part-Time Receptionist (Melbourne)
🏢 Yarra Valley Estate
📍 Melbourne