Lead the performance, culture, and patient experience of a premium orthodontic practice, balancing exceptional patient care with strong commercial outcomes.Braces N Faces, located in Geelong, has been proudly transforming smiles for years -making us the region's longest-running orthodontic practice.
Our friendly, experienced team is dedicated to making every patient's journey a positive one.
If you're looking for a supportive team environment where quality patient care comes first, you'll feel right at home here.We're looking for a commercially minded leader to drive performance, lead a high-performing team, and help shape the next phase of the practice's success.What you'll be responsible for:Build, lead, and sustain a high-performing team culture that drives accountability, engagement, and patient outcomesWith support from your Regional Manager, own practice performance, including revenue growth, cost control, and operational efficiencyIn partnership with your Orthodontist, lead the day-to-day operations of the practice, ensuring efficiency and an exceptional patient experiencePartner with Smile Partners leadership to implement strategic initiatives and optimise performanceTake local ownership of the patient journey, ensuring strong lead management, conversion, and overall satisfactionManage people and performance, including rostering, development, and engagementEnsure compliance and clinical standards are consistently metWhat success looks like:A high-performing,



engaged team with robust retention and accountabilityConsistently strong patient experience and conversion outcomesA well-run practice meeting or exceeding targetsStrong alignment between clinical and operational leadershipContinuous improvement in systems, efficiency, and performanceWhat you'll bring:Proven ability to operate with autonomy while aligning to broader organisational strategyAbility to identify performance opportunities and proactively problem solveStrong commercial acumen with experience managing budgets, targets, and performance metricsA confident people leader who can coach, influence, and drive accountabilityAbility to balance people, operations, and financial outcomesComfortable working with senior stakeholders and driving changeWhat we offerNo orthodontic experience required.
We provide training and ongoing support from an experienced teamA supportive, high-performing team environment within a growing networkOpportunity to develop within a multi-site leadership structureAccess to employee benefits, including retail discounts and novated car leasingProfessional development and networking opportunitiesEmployee Assistance Program for your wellbeingWhy join Smile Partners?
You'll be part of a connected network that values collaboration, growth, and exceptional patient care.
We invest in our people, celebrate wins, and create an environment where you can build a meaningful and rewarding career.If you're a strong operator looking for a leadership role with both autonomy and support, we'd love to hear from you.
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📌 Practice Manager (New South Wales)
🏢 Smile Partners Australia
📍 New South Wales