At Service Experts Plumbing & Electrical, the customer experience starts with the first phone call.
This role plays a big part in making sure our customers feel looked after from the moment they contact us.We're looking for a reliable, organised Customer Care Representative to join our office team.
Someone who's comfortable on the phone, likes staying busy, and takes pride in getting things right.The roleThis is a full-time, office-based position supporting our plumbing and electrical teams day to day.You'll be responsible for:Manage our inbound and outbound calls to schedule appointments.Booking, scheduling, confirming and updating service jobs.Using our job management system accurately and consistently.Asking the right questions so we understand what the customer needs.Keeping customers informed if things change.Following jobs through rather than handing things off.Managing your own tasks while working closely with the rest of the team.About youThis role would suit someone who:Is confident speaking with customers on the phoneCan stay calm and organised when things get busyThinks things through and enjoys solving problemsFollows tasks through without needing remindersPays attention to detail and cares about doing a good jobIs happy being part of a team but doesn't need to be micromanagedWhat we're looking forAt least 2 years' experience in a customer service role(trade or maintenance experience is helpful, but not essential)Valuable organisation and time management skillsA genuine interest in providing good customer serviceExperience with ServiceM8 or similar systems is a bonus(training provided)This role suits someone who likes being hands-on, enjoys variety in their day, and wants to be part of a stable, supportive team.This is a full-time, in-office role based in the Cheltenham area.
A reliable daily commute is essential.
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📌 Customer Care Representative (Victoria)
🏢 Service Experts
📍 Victoria