BGIS – Iconic Community & Cultural Precinct Client – Geelong VICWe acknowledge the Wadawurrung people, Traditional Custodians of the land on which the landmark Djilang waterfront venue stands.
We pay our respects to Elders past, present, and emerging, and recognise their continuing connection to land, waters, and community.Aboriginal and Torres Strait Islander peoples strongly encouraged to apply!
About BGISBGIS is a global leader in integrated facilities management, supporting essential spaces across Australia with a focus on people, service quality, and operational excellence.
Our teams work together to deliver protected, effective, and responsive environments for our clients and communities.Purpose of the RoleBGIS is seeking a Help Desk Operator to support a busy, service-driven facilities environment operating from 6:00am to midnight, including public holidays (excluding Christmas Day and New Year's Day).
Working within a collaborative team, you'll respond to incoming calls and emails, log and triage service requests in the CMMS, coordinate with Facilities Managers and contractors, and ensure timely, accurate communication with all stakeholders.This role suits someone who is customer-focused, detail-oriented, calm under pressure, and comfortable managing multiple requests simultaneously while maintaining a warm, professional approach.Key ResponsibilitiesProvide excellent customer service by managing operator and client requests via phone and emailAnswer calls promptly, log requests accurately, and allocate work orders within required KPIsTrack, follow up,



and support the timely rectification of maintenance requests through the CMMS (Manhattan)Manage shared inboxes and ensure all correspondence is actioned and communicated clearlyReview, edit, and distribute incident reports and daily work order summariesPrepare investigation notes for repeat service issues and elevate urgent matters appropriatelyCoordinate with Facilities Managers, service providers, and contractors to resolve issues safely and efficientlySupport core services in cleaning, security, and event cleaning by monitoring work orders and client requestsMaintain compliance with BGIS procedures, safety standards, and contractual requirementsBuild positive working relationships with clients, subcontractors, suppliers, and internal teamsEducation, Experience & SkillsExperience in a Help Desk, Facilities, Call Centre, or customer service environment with clear KPIsStrong proficiency in Microsoft Word, Excel, and OutlookExcellent written communication and attention to detailAbility to manage multiple tasks calmly and effectivelyConfident,



professional phone manner with strong listening and problem-solving skillsAbility to work independently during rostered shiftsExperience engaging with stakeholders at various levelsPrevious experience with CMMS systems (SAP, BEIMS, MEX, Manhattan)Prior PPP or facilities administration experienceCertificate in Business Administration or Customer ServiceWorkplace FlexibilityThis is a part-time, on-site role based at the Djilang (Geelong) Waterfront and is easily accessible by public transport.Shift StructureThursday, Friday, Saturday – 6:00am to 4:00pm ($50,700)Enjoy the benefit of four days off each week to recharge, spend time with family, or pursue personal interests – a perfect work-life balance!
Why Join BGIS?
Supportive, inclusive, and team-focused environmentWork180 endorsed employer with strong DE&I; commitmentOngoing learning and development opportunitiesOpportunities to make a visible impact in Indigenous employment and female leadership initiativesWinner of Inspiring Workplaces Award ****AFR BOSS Best Places to Work **** & ****Spot recognition vouchers and $2,000 employee referral bonus.Access to Flare for discounts across retailers, energy, utilities & much more!
Fitness Passport (access for you and your family to gyms and aquatic centres nationwide), employee discounts, and optional yearly paid flu vaccination vouchersClose proximity to Djilang (Geelong) Train StationBGIS encourages applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, and culturally diverse communities.Eligibility: Applicants must have full working rights in Australia.Explore more opportunities at
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📌 Help Desk Operator (Victoria)
🏢 Bgis – Iconic Community And Cultural Precinct Client
📍 Victoria