Allied Express is seeking a detail-oriented and proactive Freight Investigator to join our Operations team at our Archerfield Depot. This role plays a critical part in maintaining service reliability by investigating missing, misrouted, or damaged freight and ensuring timely resolution for our customers.
Working closely with depot operations, linehaul teams, customer service, and management, you will improve freight visibility, minimise losses, and help strengthen operational processes across the network.
About the Role
Reporting to the AOE Admin Manager, you will be responsible for identifying freight discrepancies, coordinating investigations, and delivering clear outcomes to both internal stakeholders and customers. This role suits someone analytical, organised, and comfortable communicating across multiple teams in a rapid-paced logistics environment.
Key Responsibilities
Investigate missing, misrouted, and delayed freight across the network
Locate and coordinate recovery and delivery of lost freight
Assess and document freight damage and provide accurate reports
Maintain clear investigation records and update systems daily
Liaise with depot teams, linehaul, and customer service regarding case progress




Provide regular updates to stakeholders and customers
Identify recurring issues and recommend process improvements
Support compliance with company procedures and safety standards
What We're Looking For
Experience in transport, logistics, freight, or warehouse operations (preferred)
Robust problem-solving and investigative skills
Excellent communication and stakeholder management ability
High attention to detail and accurate record keeping
Ability to manage multiple cases simultaneously and meet deadlines
Intermediate computer skills and confidence using internal systems
A proactive mindset with continuous improvement focus
Forklift licence would be advantageous but not essential
Why Join Allied Express?
Secure, growing national transport company
Supportive team environment
Opportunities to build operational and investigative experience
Be part of improving service quality and customer satisfaction
On-site Archerfield location with full operational exposure
If you enjoy solving problems, analysing information, and making a real operational impact, we would love to hear from you.
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📌 Depot Freight Investigator Brisbane
🏢 Allied Express
📍 Brisbane