Accel Service Group Pty Ltd – Huntingdale VICAccel Service Group Pty Ltd is a dynamic and growing organisation committed to delivering exceptional customer service and sales support.
We pride ourselves on fostering a collaborative work environment where our team members are valued, developed, and empowered to succeed.
Our mission is to provide outstanding service that builds lasting relationships with our customers and drives business growth.About the roleWe are seeking an enthusiastic and customer-focused Sales & Customer Service Assistant to join our team at our Huntingdale, VIC location.
This is a full-time position offering an exciting opportunity to develop your career in a fast-paced call centre workplace.
You will be at the forefront of our customer interactions, handling inbound calls and enquiries whilst identifying sales opportunities and providing exceptional service that exceeds customer expectations.
This role is integral to our business operations, directly contributing to customer satisfaction and revenue generation.Key responsibilitiesAnswer and manage inbound customer calls in a professional and courteous mannerRespond to customer enquiries regarding products and services with accuracy and clarityIdentify and pursue sales opportunities during customer interactionsProcess customer requests, orders,



and transactions efficiently and accuratelyMaintain detailed and accurate records of customer interactions and transactions in our systemResolve customer concerns and complaints promptly and professionallyAchieve sales targets and key performance indicators as set by managementProvide product and service recommendations based on customer needsCollaborate with colleagues to share best practices and support team goalsAdhere to company policies, procedures, and compliance requirementsWhat we're looking forExcellent communication skills with a natural ability to build rapport with customersStrong sales aptitude with the ability to identify and pursue sales opportunities and create quotesProficiency in using computer systems and telephone equipmentAbility to multitask and manage multiple customer interactions efficientlyProblem-solving skills and a customer-first mindsetOrganisational abilities and attention to detailAbility to work well as part of a team whilst maintaining individual accountabilityReliability and punctuality with a professional approach to workPrevious customer service or sales experience is highly desirablePrevious experience with Salesforce or similar CRM highly desirableWillingness to learn and develop new skills in a dynamic environmentWhat we offerWe are committed to supporting our employees' growth and wellbeing.Our competitive benefits package includes opportunities for professional development and career progression within a supportive work environment.We recognise the importance of work-life balance and foster a collaborative culture where your contributions are valued.We offer a competitive salary package commensurate with experience, and a team-oriented workplace where your success is celebrated.Additional benefits and incentives may be available depending on performance and role requirements.
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📌 Sales & Customer Service Assistant (Victoria)
🏢 Accel Service Group
📍 Victoria