Lead Client Success Manager, Strategic Brands at Bazaarvoice.About the role In this pivotal senior role, you will be responsible for managing a diverse portfolio of high-profile enterprise clients across the Asia-Pacific region.
As a trusted advisor, your primary focus will be to assist leading consumer brands in optimizing their use of Bazaarvoice's user-generated content platform.
This position demands a high level of independence and accountability, as you will be tasked with achieving complex client outcomes while engaging with executive stakeholders effectively.Key facts Location: Sydney Engagement: Full time Team: APAC Client SuccessWhat you'll doSpearhead strategic initiatives across a designated set of accounts, ensuring alignment with client objectives.Manage the complete client lifecycle, from the initial discovery phase through to value realization and ongoing support.Partner with Account Directors to facilitate account growth and renewal processes.Establish and monitor client success metrics, ensuring they align with commercial key performance indicators (KPIs) and return on investment (ROI) objectives.Provide accurate forecasts for renewals and expansions, contributing to the broader commercial strategy of the organization.Conduct comprehensive executive business reviews with senior client leaders, including General Managers, Vice Presidents, and C-suite executives.Cultivate and sustain relationships with executive sponsors,



both within Bazaarvoice and among client organizations.Ensure accountability for commitments made by both clients and internal teams through data-driven discussions and follow-ups.Lead and synchronize efforts across various internal teams to support assigned accounts effectively.Create and maintain detailed account plans that integrate client success, sales initiatives, and product development efforts.Handle cross-functional escalations and proactively address potential risks that may impact client satisfaction.Translate client business goals into actionable recommendations for Bazaarvoice's product features and best practices.Influence discussions around client roadmaps and advocate for significant client requests within the organization.Exhibit a comprehensive understanding of Bazaarvoice's platform architecture and how it integrates with client systems to drive success.RequirementsA minimum of 8 years of relevant experience is required, with a Bachelor's degree; alternatively, 6 years with a Master's degree or 3 years with a PhD.At least 2 years of experience in a role supporting enterprise clients is essential.Proven background in Customer Success, Account Management, or Strategic Consulting, particularly within a SaaS or e-commerce environment.Demonstrated capability in managing Enterprise or Mid-Market portfolios,



with direct engagement at the C-suite level.Strong commercial acumen, including experience with renewal forecasting and the ability to articulate ROI effectively.Proficient in navigating complex client organizations that involve multiple stakeholders.Highly organized, with the ability to juggle multiple priorities and manage several accounts simultaneously.Strong analytical skills, with comfort in data structuring, interpretation, and presentation.Exceptional written and verbal communication skills, with an emphasis on executive-level storytelling.Ability to inspire action among clients and internal stakeholders while holding them accountable for commitments.Nice to haveExperience working with Fortune **** retailers or leading consumer brands is advantageous.Familiarity with user-generated content, e-commerce content, or social commerce trends is a plus.Knowledge of contemporary Customer Success tools, such as Gainsight or Gong, would be beneficial.Skills & toolsProficient in SaaS platforms and e-commerce solutions.Experience with user-generated content (UGC) platforms.Familiarity with Customer Relationship Management (CRM) systems, such as Gainsight.Proficient in communication tools, including Gong, for effective collaboration and reporting.Practical notesAs part of the hiring process, candidates will undergo a standard pre-employment background check.
This position offers a hybrid work model, allowing for flexibility in your work environment.
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📌 Lead Client Success Manager, Strategic Brands (New South Wales)
🏢 Bazaarvoice
📍 New South Wales