Auto & General is seeking a Senior Service Desk Analyst to be the first escalation point, delivering expert ICT support and mentoring the Service Desk team.
You will drive improvements to service desk practices and ensure systems run at their best across a busy user base.
You will provide remote, phone and in-person support, triage diverse ICT issues, and contribute to knowledge sharing and documentation to uplift the whole team.
A robust customer service mindset is essential.
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📌 Senior Service Desk Lead & Mentor — It Support Queensland
🏢 Auto & General
📍 Queensland
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