Level 1 Business Software Support Consultant
Full-Time | Work from Home | Perth, WASalary: $70,000–$90,000 plus superannuation
Job Summary
Join our team in a full-time, work-from-home role supporting users of ERP software and custom business applications.
This position is open to Perth-based applicants who can attend local client sites when required.
Key Selling Points
Full-time work-from-home position for a Perth-based applicant
Support ERP software and a range of custom business applications
Structured training and opportunities to build a career in business software support
About the Role
We are seeking a Level 1 Business Software Support Consultant to provide responsive and practical assistance to clients using our ERP systems and custom-developed business applications.
The role will primarily involve supporting Jiwa Financials, together with other software products, integrations and custom applications developed or maintained by our team.
You will be the first point of contact for many support enquiries.
Your responsibilities will include gathering information, investigating straightforward issues, guiding users through standard solutions, documenting your findings and escalating more complex matters to senior consultants or developers.
This is not a general desktop, hardware or password-reset help-desk role.
The focus is on supporting business software and helping users resolve application, data, workflow and process-related issues.
You do not need to be an experienced ERP consultant or software developer.
Training in Jiwa Financials, our custom applications and internal support processes will be provided.
However, you must have some previous customer support, software support, help-desk or service-desk experience.
You must also be comfortable speaking with clients, investigating unfamiliar issues and learning how business applications operate.
This is a full-time work-from-home position.
The successful candidate must reside in the Perth metropolitan area and be able to attend local client sites when required.
What You Will Be Doing
Act as the first point of contact for client software support enquiries
Provide Level 1 support for Jiwa Financials and related business systems
Support users of custom-developed business applications
Respond to support requests by telephone, email and remote-support tools
Gather relevant information and clarify reported issues
Reproduce and investigate straightforward software problems
Guide clients through standard application features and processes
Resolve basic user, configuration and process-related issues
Identify whether an issue relates to user operation, data, system configuration, customisation or software functionality
Record clear and accurate notes in the support system
Prioritise and manage assigned support tickets
Escalate complex or technical matters with sufficient supporting information
Keep clients informed about the status of their support requests
Test software corrections, updates and customisations where required
Assist with routine software upgrades and data checks
Prepare and update user guides,



knowledge-base articles and support documentation
Assist with remote and on-site user training
Develop an understanding of each client's systems and business processes
Attend client sites within Perth for support, training or other operational requirements when needed
About You
You enjoy helping people, working with software and solving problems.
You are patient, approachable and able to remain calm when users are experiencing difficulties.
You understand how to ask clear questions, gather relevant information and work through an issue methodically.
You do not need to know the answer immediately.
However, you must be willing to investigate, document what you find and take responsibility for progressing the matter appropriately.
You communicate clearly, manage your time well and are comfortable working independently from home while remaining connected with the broader team.
Essential Requirements
Previous experience in customer support, software support, application support, service desk, help desk or a similar user-facing role
Confidence assisting users by telephone, email and remote-access tools
Strong customer service and interpersonal skills
Good analytical and practical problem-solving ability
The ability to gather information and troubleshoot issues methodically
Clear written communication and accurate documentation skills
Robust general computer literacy
The ability to learn unfamiliar software and business processes
The ability to follow established procedures and recognise when an issue should be escalated
The ability to manage multiple support requests and competing priorities
A reliable, accountable and professional approach to working independently
A suitable home working environment
Current residence in the Perth metropolitan area
Availability to attend Perth client sites when required
A current Australian driver's licence
Access to reliable transport
Full Australian working rights
Highly Regarded
Experience supporting accounting, ERP, inventory or other business software
Experience using or supporting Jiwa Financials
Experience supporting custom-developed applications
Basic accounting or business-process knowledge
Familiarity with general ledger, accounts payable, accounts receivable, inventory or order-processing workflows
Experience using a ticketing or customer-support system
Experience reproducing software issues and documenting steps clearly
Exposure to databases, SQL, reporting tools, integrations or APIs
Experience testing software fixes or application updates
Experience preparing user guides or delivering software training
The Person We Are Looking For
You may currently be working as a:
Level 1 Application Support Analyst
Software Support Officer
Service Desk Analyst




Product Support Consultant
ERP Support Officer
Customer Support Specialist for a software company
Junior Application Support Consultant
Business Systems Support Officer
Help Desk Analyst seeking to move into business software support
You are curious, methodical and willing to learn.
When a problem is reported, you ask questions, gather evidence and work through the issue logically.
You document what you have established and know when a matter needs to be escalated.
You understand that good support involves more than closing tickets.
It requires clear communication, accurate records, realistic expectations and appropriate follow-through.
This is not a software development role, although you will work with developers when technical assistance is required.
It is not a senior ERP consulting or project management position.
There may be opportunities to develop broader ERP, testing, training and consulting skills as your product knowledge and capability grow.
What We Offer
Permanent full-time employment
Salary of $70,000–$90,000 plus superannuation, depending on experience
Work from home within the Perth metropolitan area
Structured training in Jiwa Financials and our custom applications
Support from experienced consultants and software developers
Exposure to ERP software and a variety of custom business applications
Opportunities to build broader application-support and business-systems expertise
Varied work involving support, troubleshooting, testing, training and documentation
Autonomy within a supportive and cooperative team
Occasional face-to-face client contact without a daily office commute
Location and Working Arrangements
This is a full-time work-from-home position.
The successful candidate must currently reside in the Perth metropolitan area and have a suitable home working environment.
Occasional travel to client sites within Perth and surrounding areas will be required for support, meetings, training and other client-related activities.
The successful candidate must therefore hold a current driver's licence and have access to reliable transport.
This position is not available to applicants residing outside Western Australia.
Preference will be given to candidates living within reasonable travelling distance of Perth client sites.
Salary
$70,000–$90,000 plus superannuation
Remuneration will be determined based on the successful candidate's software-support experience, business systems knowledge and client-facing capability.
How to Apply
Please submit your resume and a brief cover letter addressing:
Your previous customer, software or application-support experience
The software products or business applications you have supported
An example of a user or software issue you investigated and helped resolve
Your experience supporting users by telephone, email or remote-access tools
Confirmation that you reside in the Perth metropolitan area and can attend local client sites when required
Applications that do not demonstrate relevant support experience or Perth-based availability may not be progressed.

📌 Level 1 Business Software Support Consultant (Perth)
🏢 Opal Logic
📍 Perth